My Characters Are Gone

WhateverUSMC · 08-13-2015, 04:06 PM

When I try to log on, I get the screen asking me to select a realm. Kind of freaking out a bit; does this happen a lot? First time for me...

_Kharbon_ · 08-13-2015, 04:38 PM

Make sure, that you are logging in the correct server. Also, you can check your characters through the website (sign in on main website, click "my account" and go to "characters")
If your characters were somehow deleted (sharing your account/email information...), submit a ticket asap.

WhateverUSMC · 08-13-2015, 05:31 PM

Thanks for the guidance!

It says no characters on this account, and the email address has been changed somehow. Ticket submitted, really hope nothing is lost. Both Haven and Ra characters are gone. Definitely, 100% wasn't sharing with anyone.

_Kharbon_ · 08-13-2015, 05:38 PM

Well, good luck, I hope it gets solved asap I think NGD has the possibility to restore your characters for a certain period of time, I'm not sure for how long the backups keep..

MDpro · 08-13-2015, 09:14 PM

Damn.

Good luck!

rinky · 08-14-2015, 06:09 AM

I remember some years ago this happened to a few people. Get a ticket in fast, mark it as huge priority.

WhateverUSMC · 08-14-2015, 04:08 PM

Ticket submitted, no response as yet, really hope this can be fixed.

WhateverUSMC · 08-14-2015, 07:50 PM

Anyone know the turnaround time on stuff like this? The ticket has been on their desks for almost 2 business days..

_Kharbon_ · 08-14-2015, 11:19 PM

Quote:

Originally Posted by WhateverUSMC

Anyone know the turnaround time on stuff like this? The ticket has been on their desks for almost 2 business days..

That really depends.
If you're unlucky, perhaps few month. Usual time is a week or so. I had a few tickets answered the same day.
I heard that if you update your ticket, it gets bumped down the queue, so try to avoid doing that.

08-13-2015, 04:06 PM	#1
WhateverUSMC Initiate Join Date: Dec 2008 Location: Peterborough, Ontario Posts: 189	My Characters Are Gone When I try to log on, I get the screen asking me to select a realm. Kind of freaking out a bit; does this happen a lot? First time for me... __________________ o Q o (WM), Martok (WM), Wyatt Earp (53), T'Pol (52), P'Tak (57), Rotarrin (38)

08-13-2015, 04:38 PM	#2
_Kharbon_ Baron Join Date: Jun 2010 Location: Czech Republic Posts: 769	Make sure, that you are logging in the correct server. Also, you can check your characters through the website (sign in on main website, click "my account" and go to "characters") If your characters were somehow deleted (sharing your account/email information...), submit a ticket asap. __________________ Kharbon Proud member of CZ/SK WM - WM - WM - 56 - 53 - 50

08-13-2015, 05:31 PM	#3
WhateverUSMC Initiate Join Date: Dec 2008 Location: Peterborough, Ontario Posts: 189	Thanks for the guidance! It says no characters on this account, and the email address has been changed somehow. Ticket submitted, really hope nothing is lost. Both Haven and Ra characters are gone. Definitely, 100% wasn't sharing with anyone. __________________ o Q o (WM), Martok (WM), Wyatt Earp (53), T'Pol (52), P'Tak (57), Rotarrin (38)

08-13-2015, 05:38 PM	#4
_Kharbon_ Baron Join Date: Jun 2010 Location: Czech Republic Posts: 769	Well, good luck, I hope it gets solved asap I think NGD has the possibility to restore your characters for a certain period of time, I'm not sure for how long the backups keep.. __________________ Kharbon Proud member of CZ/SK WM - WM - WM - 56 - 53 - 50

08-13-2015, 09:14 PM	#5
MDpro Initiate Join Date: Jan 2009 Location: New York Posts: 227	Damn. Good luck! __________________ Alsius or nothing

08-14-2015, 06:09 AM	#6
rinky Initiate Join Date: Jun 2015 Posts: 122	I remember some years ago this happened to a few people. Get a ticket in fast, mark it as huge priority.

08-14-2015, 04:08 PM	#7
WhateverUSMC Initiate Join Date: Dec 2008 Location: Peterborough, Ontario Posts: 189	Ticket submitted, no response as yet, really hope this can be fixed. __________________ o Q o (WM), Martok (WM), Wyatt Earp (53), T'Pol (52), P'Tak (57), Rotarrin (38)

08-14-2015, 07:50 PM	#8
WhateverUSMC Initiate Join Date: Dec 2008 Location: Peterborough, Ontario Posts: 189	Anyone know the turnaround time on stuff like this? The ticket has been on their desks for almost 2 business days.. __________________ o Q o (WM), Martok (WM), Wyatt Earp (53), T'Pol (52), P'Tak (57), Rotarrin (38)