New Support System! - Page 2

j4np0l · 09-07-2010, 05:43 PM

Quote:

Originally Posted by Bladnoch

Nice move, should be easier to document and sort on your end, and on our end the solutions should come back quicker.

For the record, I get the same message at the top of the webpage as PT_DaAr_PT when clicking on the link on the homepage - does that mean we can't use it yet, or...?

I don't have any problems with the webpage :/

Lucky_Luke · 09-07-2010, 06:20 PM

NGD gave us wrong link. Due to licence is linked with domain name the proper URL is:

http://www.regnumonlinegame.com/support/index.php

Regards.

NotScias · 09-07-2010, 08:49 PM

Very nice.

I hope it will improve support and make your work easier.

Zibnab · 09-08-2010, 06:54 AM

Quote:

Originally Posted by Nikor

What about users who have submitted an issue to one of the mail addresses and are still waiting for a resolution (yeah, I know that's unlikely, but I heard it can happen)? Should they re-submit using the new system or will you work on the backlog independently? I'm not asking for me, but anyone waiting for an answer might be interested.

Don't ask. Just re-submit it in case. The more places you use, the more chances of getting a response.

HidraA · 09-08-2010, 11:42 AM

Quote:

Originally Posted by Shining-Scias

Very nice.

I hope it will improve support and make your work easier.

Not realy :P
Only good think is to have all problems in one place....resolving them still is decidet by number of persons what work on suport center.

ieti · 09-08-2010, 12:01 PM

In place i work we was before on email system to get problems from our coleagues. There was times emails do not come, we forget about them, we delayed solutions etc etc etc. When we put ticket system number of requests was reduced drastically, because most of the times there was old solution of the problem that can be read. Time for reaction was reduced too, and coleagues was happier because they saw status of their problem.

Downsides was we needed one person to get initial filtering of requests and dispatching them to other team members.

Overall i think this type of systems are better because you can schedule your resources and work more effective. Spammy and stupid requests can be easily filtered too.

Very nice move for me

time-to-die · 09-08-2010, 03:14 PM

I realy like this

Topogigio_BR · 09-08-2010, 03:44 PM

I really like to thank you NGD for the new support system, i posted a ticket and was solved in less than one day.

Lucky_Luke · 09-08-2010, 05:43 PM

Quote:

Originally Posted by Gallus

I really like to thank you NGD for the new support system, i posted a ticket and was solved in less than one day.

I share your opinion - my ticket was solved in less than one day either! NGD is more opened to the community - I just love it, it should be like that from the beginning.

Regards.

IgnisGlomp · 09-12-2010, 08:27 PM

There seems to be a problem when you try to upload a file to attach to your ticket. It says Upload File(s) but from what I tried, you can only upload 1 file per ticket.

09-07-2010, 06:20 PM	#12
Lucky_Luke Apprentice Join Date: Feb 2009 Location: Poland Posts: 97	NGD gave us wrong link. Due to licence is linked with domain name the proper URL is: http://www.regnumonlinegame.com/support/index.php Regards. __________________ Luke Skywalker [marksman lvl 60] = Darth Vader [knight lvl 60] = Zeus [barbarian lvl 60] = Hermes [hunter lvl 60] = Lucky Lock [warlock lvl 60] = Raiden [conjurer lvl 52]

09-07-2010, 08:49 PM	#13
NotScias Baron Join Date: Aug 2009 Location: /dev/null Posts: 766	Very nice. I hope it will improve support and make your work easier. __________________ 天 The other realm awaits... Now playing much better games

09-08-2010, 12:01 PM	#16
ieti Count Join Date: Oct 2008 Location: Sofia, Bulgaria Posts: 1,374	In place i work we was before on email system to get problems from our coleagues. There was times emails do not come, we forget about them, we delayed solutions etc etc etc. When we put ticket system number of requests was reduced drastically, because most of the times there was old solution of the problem that can be read. Time for reaction was reduced too, and coleagues was happier because they saw status of their problem. Downsides was we needed one person to get initial filtering of requests and dispatching them to other team members. Overall i think this type of systems are better because you can schedule your resources and work more effective. Spammy and stupid requests can be easily filtered too. Very nice move for me __________________ RA \| Ignis \| Lilla My \| Conjurer \| EVIL IGNIS ROCK Horus \| Syrtis \| ieti \| Conjurer \| INQUISITION \| LONG GONE

09-08-2010, 03:14 PM	#17
time-to-die Baron Join Date: Nov 2009 Location: The netherlands Posts: 722	I realy like this

09-08-2010, 03:44 PM	#18
Topogigio_BR Baron Join Date: Jun 2008 Location: Brazil Posts: 622	I really like to thank you NGD for the new support system, i posted a ticket and was solved in less than one day.

09-12-2010, 08:27 PM	#20
IgnisGlomp Pledge Join Date: Mar 2010 Posts: 23	There seems to be a problem when you try to upload a file to attach to your ticket. It says Upload File(s) but from what I tried, you can only upload 1 file per ticket.