client freezes at character selection

[Nuer]

Hi everybody,

I'm an old player, back to RO after some years.
I started palyng again around a couple of weeks ago, everything was working.

since a couple of days ago I cannot enter the game, because the client freezes as soon as I press "Play" button at the character selection screen.
the sound goes on playing the theme, but the screen is stuck, except for some twitches of the character.

I tried to force safe mode, it looks like it solved the issue, but in the very next screen the loading bar stops @15% and after a couple of minutes an error message appears: "you have been disconnected by the server, please try to relog" (or something similar).
OFC, trying to relog gives the same result.

I tried to change some video settings (fullscreen on/off, different resolutions) but nothing changed

my distro is Ubuntu Studio 16.04 (xfce)
I did not install/uninstall/change anything before the game stopped working.

any possible solution?

tnx a lot

[Takeyo]

This sounds very bizarre, but I will tell you that I had some slightly similar issues with my Mac distribution of the game. I never reported the problem, because I could not find that anyone else was having it.

I use the Steam client, and I tried switching to the base client, but it was doing the exact same thing. Extremely odd. It turns out, it was probably some issue with a recent patch being somehow corrupted on the way from the server. What fixed it for me was, unfortunately, to redownload the unpatched game from Steam, and patch it up again. I had to do this several times before it finally worked, and I haven't had any issues since, but I'm not entirely sure that this is a good solution.

Hope you can get it working again!

[Nuer]

thank you for your answer.

so, you suggest that is some kind of update gone bad?
I don't use Steam, but it could be the same issue anyway.

I'll try to reinstall the client.

[Nuer]

ok, things are getting weird.

reinstalled the client, and everything was fine again.

after few minutes in game, in war zone, it started to lag so strong I couldn't control my char, and I've been disconnected by the server.

I restarted the game, and the issue was back.

I hope I don't have to reinstall the game each time!!

[Nuer]

i checked the error log.

[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 69509 (dwarf_beard_1_sp.png) has no data. Already loaded?
[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 69019 (pc_armor_cota_ignis_mask.tga) has no data. Already loaded?
[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 53343 (barba3.tga) has no data. Already loaded?
[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 50895 (cota_ignis.tga) has no data. Already loaded?
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 69509 from an unknown parent! - texture_manager:0
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 69019 from an unknown parent! - texture_manager:0
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 53343 from an unknown parent! - texture_manager:0
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 50895 from an unknown parent! - texture_manager:0

it's the same error every time it freezes, but the textures involved are different.

[Takeyo]

That makes sense, but I'm sorry to say, I'm now as lost as you are. In my case, it was a "one-time" kind of thing that just took several tries to fix, yours seems to be some kind of systematic failure in the texture loading. The initial symptoms are just like mine were, and I just reinstalled it again and again until it resolved, but then yours goes on to have inconsistencies that I don't recognize at all. I hope someone who has more knowledge on this kind of thing will stop by...

Best,

[boilingpoint]

Give try changing desktop manager or theme. use basic default theme

[_Enio_]

Any more info on your system, what gpu you are using etc? Also check the normal log.txt, theres quite some info printed out when starting the game.

[Nuer]

---------------
some updates

sunday, I tried to log from my office, it worked fine for a while.
then it happened again:
the game started to lag, I've been disconnected and could not log in again.

---------------

I tried to change session to gnome, nothing changes

I don't use any theme, just changed a little the colours of the default one.

GPU is "Mobile 4 Series Chipset Integrated Graphics Controller"
with the same PC I've been playng for a long time few years ago, and I've been able to log also in recent times.

but since few months ago I've been using the standard (even if not updated) Ubuntu release with Gnome3, now I use Ubuntu Studio with xfce

here is the log.txt file.

[18/07/2016 21:56:07] [ClientBase][client_base.cpp(343)] Client build: 39539
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl_x11.cpp(224)] X Server vendor: The X.Org Foundation
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl_x11.cpp(228)] X Server release: 1.18.3
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl.cpp(363)] XVidMode Extension version 2.2
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl.cpp(373)] Xinerama Extension version 1.1
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl.cpp(399)] Got a 24 bit visual (32) with a 24 bit depth buffer
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl.cpp(468)] Resolutions: 1366x768x32 1360x768x32 1280x720x32 1024x768x32 800x600x32 
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl.cpp(533)] OpenGL vendor: Intel Open Source Technology Center
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl.cpp(534)] OpenGL renderer: Mesa DRI Mobile Intel® GM45 Express Chipset 
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl.cpp(535)] OpenGL version: 2.1 Mesa 11.2.0
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl_extensions_loader.cpp(295)] Detected 52 OpenGL extensions: GLX_SGIX_fbconfig, GLX_SGIX_pbuffer, GLX_SGI_swap_control, GL_ARB_debug_output, GL_ARB_depth_texture, GL_ARB_draw_buffers, GL_ARB_fragment_program, GL_ARB_fragment_shader, GL_ARB_get_program_binary, GL_ARB_half_float_pixel, GL_ARB_map_buffer_range, GL_ARB_multisample, GL_ARB_multitexture, GL_ARB_occlusion_query, GL_ARB_pixel_buffer_object, GL_ARB_point_parameters, GL_ARB_point_sprite, GL_ARB_shader_objects, GL_ARB_shading_language_100, GL_ARB_shadow, GL_ARB_texture_compression, GL_ARB_texture_cube_map, GL_ARB_texture_env_add, GL_ARB_texture_env_combine, GL_ARB_texture_env_crossbar, GL_ARB_texture_env_dot3, GL_ARB_texture_float, GL_ARB_texture_non_power_of_two, GL_ARB_texture_rectangle, GL_ARB_vertex_array_object, GL_ARB_vertex_buffer_object, GL_ARB_vertex_program, GL_ARB_vertex_shader, GL_EXT_blend_func_separate, GL_EXT_draw_range_elements, GL_EXT_fog_coord, GL_EXT_framebuffer_blit, GL_EXT_framebuffer_object, GL_EXT_packed_depth_stencil, GL_EXT_secondary_color, GL_EXT_separate_specular_color, GL_EXT_stencil_wrap, GL_EXT_texture3D, GL_EXT_texture_array, GL_EXT_texture_compression_s3tc, GL_EXT_texture_edge_clamp, GL_EXT_texture_filter_anisotropic, GL_EXT_texture_lod_bias, GL_EXT_vertex_array_bgra, GL_NV_conditional_render, GL_SGIS_generate_mipmap, GL_SGIS_texture_lod
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl_extensions_loader.cpp(312)] OpenGL Shading Language version: 1.20
[18/07/2016 21:56:07] [RenderizerGL][renderizer_gl_extensions_loader.cpp(318)] Shader model 2 capable card detected
[18/07/2016 21:56:07] [SDB_File][sdb_file.cpp(1283)] SDB: ../data0.sdb(888.97 MB), fragmentation: 0.44%
[18/07/2016 21:56:07] [SDB_File][sdb_file.cpp(1283)] SDB: ../data1.sdb(2649.58 MB), fragmentation: 1.21%
[18/07/2016 21:56:07] [SDB_File][sdb_file.cpp(1283)] SDB: ../data2.sdb(104.56 MB), fragmentation: 0.03%
[18/07/2016 21:56:07] [SDB_File][sdb_file.cpp(1283)] SDB: ../data3.sdb(13.37 MB), fragmentation: 0.07%
[18/07/2016 21:56:07] [SDB_File][sdb_file.cpp(1283)] SDB: ../data4.sdb(223.05 MB), fragmentation: 11.05%
[18/07/2016 21:56:07] [SDB_File][sdb_file.cpp(1283)] SDB: ../data5.sdb(57.42 MB), fragmentation: 0.01%
[18/07/2016 21:56:07] [ResourceManager][resource_manager.cpp(302)] disk retriever is ready
[18/07/2016 21:56:07] [ResourceManager][resource_manager.cpp(302)] http retriever is ready
[18/07/2016 21:56:07] [ResourceListManager][resource_list_manager.cpp(312)] Got resource list: 26730 resources available
[18/07/2016 21:56:08] [TextManager][text_manager.cpp(164)] Text Manager ready
[18/07/2016 21:56:15] [CManager][shader_manager.cpp(236)] Loading render paths from render_paths/render_path_gl_sm2.xml
[18/07/2016 21:56:21] [SDB_File][sdb_file.cpp(1283)] SDB: characters.sdb(0.69 MB), fragmentation: 0.00%
[18/07/2016 21:56:21] [SDB File][sdb_file.cpp(1036)] Optimizing space in characters.sdb
[18/07/2016 21:56:21] [SDB_File][sdb_file.cpp(1283)] SDB: characters.sdb(0.69 MB), fragmentation: 0.00%
[18/07/2016 21:56:27] [logger.cpp(72)] brasas_forge: skipping parameter (self_illumination_with_mask)
[18/07/2016 21:56:38] [ShaderGL][shader_gl_parser.cpp(213)] Shader <ps_pp_fxaa> (PP.FXAA) info log: 
0:33(42): preprocessor error: extra tokens at end of directive
0:37(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:38(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:39(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:296(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:321(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:337(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:374(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:419(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:420(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:421(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:422(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:423(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.

0:424(9): preprocessor warning: Macro names containing "__" are reserved for use by the implementation.
[18/07/2016 21:56:38] [ShaderGL][shader_gl_parser.cpp(393)] Program <postprocess_fxaa> (PP.FXAA) info log: 
error: linking with uncompiled shader
[18/07/2016 21:56:38] [logger.cpp(72)] Shader PP.FXAA link failed
[18/07/2016 21:56:38] [ShaderGL][shader_gl_parser.cpp(1521)] Shader PP.FXAA validation failed
[18/07/2016 22:01:21] [EntitySystem][entity_system.cpp(101)] Entity system ready to shutdown

[_Enio_]

This log looks perfectly fine.

No need to mess with the theme, that issue was only launcher related but since you can log into the game just fine..

This issue survives a reboot? When you meant your game froze, do you really mean it froze, or would you just not get further through the loading screen (when entering the game). I.e. did the loading bar keep moving to like 80%?