E-Mail Change #2

That_Nigga_B · 12-12-2014, 05:08 AM

The thread I was originally posting to was closed, which is why I had to open a new one regarding this issue; beings I couldn't reply.. You may go back and read my original post for details; but I am still having trouble with getting my e-mail address changed for my (http://www.championsofregnum.com/support) support account. I was told in this post (http://www.championsofregnum.com/for...d.php?t=104226) that my ticket was replied to, but I have checked my e-mail (the new e-mail address I gave, which I need my account changed to) and I have no e-mails regarding that supposed ticket. I'm not sure if you all understand, so let me reiterate. I cannot access the support account to view any tickets (I lost the password), I cannot get any confirmation e-mails on the old e-mail address regarding changing e-mails OR lost password (the domain no longer offers e-mail services), so I am stuck at this point.

Also, it has proven virtually impossible to reach anyone externally regarding this issue; I have even tried to find an admin in-game using the Ignis chat. So please point me in the right direction so I can get this solved; and if you could please refrain from closing this thread until I can get this fully resolved. Thank you for your time concerning this matter, and have a great evening.

Sincerely,
~Brandon

Fiver · 12-12-2014, 02:10 PM

I figure once your in the catch 22 position of you need to enter a code but you don't have access to the account to get the code or answer admin/support issues your stuck.

This security measure seemed like a solution looking for a problem, but NGD must have their reasons.

Imagine the amount of toons and gear stuck right now due to this problem.

If this ever is resolved, please post the process. Some here in the forums may like the info.

That_Nigga_B · 12-12-2014, 02:13 PM

I am hoping for a solution soon.

Humulus · 12-13-2014, 12:35 AM

Hello,

Are you sure you entered the correct email in the box above the ticket? This is the mail they will reply to. You should also receive an automated message in your mail which sais that your ticket is sent and will be processed. (Also an obligatory note: did you check your spam folder?)

If that's all correct, then there is indeed something wrong. You can always reach us by a forum PM. Send a message with your issue to us or directly to the devs Frosk or Adrian. It's nice if you can add the ticket number if you can see it so they can quickly look into your ticket. But I'm sure they can help you out.

Good luck and let me know if there are any issues!

Ludwig Von Mises · 12-13-2014, 01:28 AM

Just to add: when you check your email it may not even be on spam so also click where it says "All mail". That is where i found my NGD info, it wasn't on my spam.

That_Nigga_B · 12-13-2014, 09:39 AM

To reiterate:

The domain no longer offers e-mail services, so I cannot get the automated message. And it has been impossible to contact ANYONE from NGD externally any other way. This is why I need help from an admin or someone higher up. Thank you for your time in helping me get this resolved.

Sincerely,
~Brandon

Humulus · 12-13-2014, 11:38 AM

I fully understand your situation, so let me explain step by step what you should do:

- Go to www.championsofregnum.com/support
- Click on 'Submit a ticket' (no need to log in, just go straight to the ticket)
- Fill in your name and your email in the boxes. This info is needed to be able to reply to you as you can't log in to the support section. Use a Valid email or they simply won't be able to reply to you.
- Now you can enter your ticket, make sure you mention your account name and the old email adress and the new one.

There are several ways to find us externally from the support site. As you do now, you can reach us on the forum or through a forum PM. You can also find us in game although we can't be online 24/7. But in any way we would tell you exactly what I just explained, because this is the way to solve it. In fact support already replied to you but if you don't leave a valid email there is no way they can reach you.

Now after you send your ticket in can take a few days at most before they reply, but as it's already been taking this long send me a forum PM with your ticket number and I'll see if we can speed it up a little for you.

Hope this makes it clear for you!

Best regards

That_Nigga_B · 12-13-2014, 11:50 AM

I have already been through this once; in my original post to this very forum somebody modified my post; but I posted an actual copy of what I sent in the original ticket (I will PM it to you if you need it). I will try once again to submit a ticket and see if I get a response this time. I assure you though, my e-mail is valid, and I have checked all folders for a reply. Anyhow we will see how it goes this time, and I will continue to correspond through this forum; as it has proved to be the only way to get in touch with anyone at all. Thank you for your time regarding this matter.

~Brandon

That_Nigga_B · 12-15-2014, 05:13 AM

I am still waiting on a response from my submitted ticket. I know they only address tickets Monday - Friday, so I am still waiting; thank you for not closing my post as of yet. I PM'ed the ticket number to Humulus on this forum as well. We will see what the weekdays bring. Thanks again for your time.

~Brandon

Fiver · 12-17-2014, 01:43 PM

Was this resolved?

Maybe NGD could match your log in location ( I think it's called the IP ) from the lost account with your current account and concluding you must be the owner?

12-12-2014, 05:08 AM	#1
That_Nigga_B Pledge Join Date: Aug 2008 Posts: 8	E-Mail Change #2 The thread I was originally posting to was closed, which is why I had to open a new one regarding this issue; beings I couldn't reply.. You may go back and read my original post for details; but I am still having trouble with getting my e-mail address changed for my (http://www.championsofregnum.com/support) support account. I was told in this post (http://www.championsofregnum.com/for...d.php?t=104226) that my ticket was replied to, but I have checked my e-mail (the new e-mail address I gave, which I need my account changed to) and I have no e-mails regarding that supposed ticket. I'm not sure if you all understand, so let me reiterate. I cannot access the support account to view any tickets (I lost the password), I cannot get any confirmation e-mails on the old e-mail address regarding changing e-mails OR lost password (the domain no longer offers e-mail services), so I am stuck at this point. Also, it has proven virtually impossible to reach anyone externally regarding this issue; I have even tried to find an admin in-game using the Ignis chat. So please point me in the right direction so I can get this solved; and if you could please refrain from closing this thread until I can get this fully resolved. Thank you for your time concerning this matter, and have a great evening. Sincerely, ~Brandon

12-12-2014, 02:13 PM	#3
That_Nigga_B Pledge Join Date: Aug 2008 Posts: 8	Indeed.. I am hoping for a solution soon.

12-13-2014, 12:35 AM	#4
Humulus Community Helper Join Date: May 2014 Location: Dohsim Posts: 161	Hello, Are you sure you entered the correct email in the box above the ticket? This is the mail they will reply to. You should also receive an automated message in your mail which sais that your ticket is sent and will be processed. (Also an obligatory note: did you check your spam folder?) If that's all correct, then there is indeed something wrong. You can always reach us by a forum PM. Send a message with your issue to us or directly to the devs Frosk or Adrian. It's nice if you can add the ticket number if you can see it so they can quickly look into your ticket. But I'm sure they can help you out. Good luck and let me know if there are any issues! __________________ GM Humulus -- Community Helper -- Haven Become Helper \| Chat Regulations \| Roadmap \| Facebook

12-13-2014, 09:39 AM	#6
That_Nigga_B Pledge Join Date: Aug 2008 Posts: 8	Once again... To reiterate: The domain no longer offers e-mail services, so I cannot get the automated message. And it has been impossible to contact ANYONE from NGD externally any other way. This is why I need help from an admin or someone higher up. Thank you for your time in helping me get this resolved. Sincerely, ~Brandon

12-13-2014, 11:38 AM	#7
Humulus Community Helper Join Date: May 2014 Location: Dohsim Posts: 161	I fully understand your situation, so let me explain step by step what you should do: - Go to www.championsofregnum.com/support - Click on 'Submit a ticket' (no need to log in, just go straight to the ticket) - Fill in your name and your email in the boxes. This info is needed to be able to reply to you as you can't log in to the support section. Use a Valid email or they simply won't be able to reply to you. - Now you can enter your ticket, make sure you mention your account name and the old email adress and the new one. There are several ways to find us externally from the support site. As you do now, you can reach us on the forum or through a forum PM. You can also find us in game although we can't be online 24/7. But in any way we would tell you exactly what I just explained, because this is the way to solve it. In fact support already replied to you but if you don't leave a valid email there is no way they can reach you. Now after you send your ticket in can take a few days at most before they reply, but as it's already been taking this long send me a forum PM with your ticket number and I'll see if we can speed it up a little for you. Hope this makes it clear for you! Best regards __________________ GM Humulus -- Community Helper -- Haven Become Helper \| Chat Regulations \| Roadmap \| Facebook

12-12-2014, 02:10 PM	#2
Fiver Apprentice Join Date: Nov 2008 Posts: 50	Feel for ya I figure once your in the catch 22 position of you need to enter a code but you don't have access to the account to get the code or answer admin/support issues your stuck. This security measure seemed like a solution looking for a problem, but NGD must have their reasons. Imagine the amount of toons and gear stuck right now due to this problem. If this ever is resolved, please post the process. Some here in the forums may like the info.

12-13-2014, 01:28 AM	#5
Ludwig Von Mises Banned Join Date: Jun 2014 Posts: 111	Just to add: when you check your email it may not even be on spam so also click where it says "All mail". That is where i found my NGD info, it wasn't on my spam.

12-13-2014, 11:50 AM	#8
That_Nigga_B Pledge Join Date: Aug 2008 Posts: 8	Thank you for your reply I have already been through this once; in my original post to this very forum somebody modified my post; but I posted an actual copy of what I sent in the original ticket (I will PM it to you if you need it). I will try once again to submit a ticket and see if I get a response this time. I assure you though, my e-mail is valid, and I have checked all folders for a reply. Anyhow we will see how it goes this time, and I will continue to correspond through this forum; as it has proved to be the only way to get in touch with anyone at all. Thank you for your time regarding this matter. ~Brandon

12-15-2014, 05:13 AM	#9
That_Nigga_B Pledge Join Date: Aug 2008 Posts: 8	Just an update I am still waiting on a response from my submitted ticket. I know they only address tickets Monday - Friday, so I am still waiting; thank you for not closing my post as of yet. I PM'ed the ticket number to Humulus on this forum as well. We will see what the weekdays bring. Thanks again for your time. ~Brandon

12-17-2014, 01:43 PM	#10
Fiver Apprentice Join Date: Nov 2008 Posts: 50	Was this resolved? Maybe NGD could match your log in location ( I think it's called the IP ) from the lost account with your current account and concluding you must be the owner?