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View Full Version : Haven: Transfers to Ra and Valhalla are open


Adrian
02-11-2019, 01:01 PM
Hello everyone,

As almost everyone has been requesting for a long time, we made a poll to sort out the situation in Haven due to its low population. The results were clearly in favour of transfers.

A lot of people voted, but many were inactive players or people with secondary accounts, which we made sure to exclude as we already mentioned we would in the poll itself.

There were 958 votes cast of which only 360 were deemed valid. The questions were:

1) Yes. I would like to transfer my characters to Ra server
2) Yes. I would like to transfer my characters to Valhalla server
3) No. I do not want to transfer my characters to another server
4) No. I do not want to transfer my characters under these conditions

The results were:

1) 256 (71.12%)
2) 37 (10.27%)
3) 40 (11.11%)
4) 27 (7.5%)

So, given these numbers, we decided to proceed adapting the transfer process to the current needs of Haven and the destination servers. We finished with all of this last week and now, as promised, we open transfers for all Haven users.

These are the Terms and Conditions that will have to be accepted before transferring a character:

1.

The user accepts that transferring a character to another world will delete the character from the current world and move it to the selected destination world with minor changes that will be described in this agreement.

2.

(a). If the character's name is in use in the destination world, it will be renamed by adding a random suffix to the original name. The characters that get renamed will receive a name change scroll after the transfer is complete.

(b). If the character isn't renamed by the user during the first week from the transfer, the character could be manually renamed by NGD Studios. The scroll will be removed one week after the transfer.

3.

The transfer process is a complex procedure so there might be errors. The only possible claim about this kind of inconveniences is opening a Ticket in our Support system located at http://www.championsofregnum.com/support, giving detailed information of the steps the user performed and, if possible, screenshots of the error/s.

4.

The user accepts not to perform any kind of claim besides the claim specified in point 3 of this Terms and Conditions agreement.

5.

The destination worlds will be Ra or Valhalla.

6.

The level of the characters must be at least 30 to be transferred, except Clan founders belonging to clans with at least 500 prestige points of experience.

7.

All the items in the origin world's Account Stash will be lost when transferring the last character of the account in that world. The user has to make sure to move all the items to a character before transferring the last character.

8.

The following item types will be bound to the account until 3 months of playing activity are correctly fulfilled. This means 3 months active in war, which is easy to obtain for any player independently of how much hours they can spend in the game:

All amulets
All rings
All bosses loot (IE: Alasthor Tunic, Daen-Rha Staff, etc.)
Some event items (Christmas Hats, etc.)
Magnanite items (except Magnanites or Ingots)
Legendary items
This is to avoid a direct flow of items into the destination server without the proper activity that balances out the added value.

The unbinding of these items will be automatic after the 3 months of playing activity are detected by the system.

9.

(a) When a Clan Founder is transferred, the basic information of the clan is copied to the destination server and also a list of all the members in the original server.

(b) When a member of the Clan transfers after the Founder did as well, they will be automatically added to the Clan.

(c) When a Clan Member transfers to another world before the Clan Founder does, this Clan Member will not be assigned a Clan in the destination server and will have to ask to be recruited again.

10.

There must be free character slots in the destination server for a transfer to be possible. Also, if characters exist in the destination server, they all must be from the same realm as the ones in the origin server. In some special cases we can make exceptions. Please contact Support for these matters.

11.

NGD Studios reserves the right to rollback any transfer if there's the case of an error in the code that allows a transfer when it was restricted in the policies or restrictions.

To perform a transfer, you just have to go to our official website, login and go to the My Account section and then to Characters. Click on one of your characters that is in Haven and among the character details, the option to Transfer will appear. Read the Terms and Conditions carefully and in any case you get any error with the transfer, please contact Support at https://www.championsofregnum.com/support under the Accounts section.

There will surely be special cases that will require special handling from us. Just contact Support and we will see what we can do about it.

If you have any further questions, please ask them here. If you have any request, please direct it to Support and not through private messages. Thank you!

Questions :

Do we have to wait 14 days to delete character?

Support can handle faster deletions. Please redirect to them any request about it.

If in the event some errors occur, do you have backups of our characters just in case if something going amiss and we lose the character or account?

We always have backups of everything, daily. Don't worry. Anyway, if some error arises, the transfer operation is rolled back and there should not be any change done.

Hello Adrian. Why are Legendary items account locked?

Because we already agreed that the most important items would be bound to account temporarily. I though we all agreed that items were not important and the only important thing was to be able to transfer. Let's please avoid discussions of this type. I don't mind that some lesser items are better and can be used for commerce. This was about to "catch" the most possible without having to bind all the equipment at once.

About the clear of friend list, was it intended or a bug?

Intended, and also, that friendlist is incompatible in the destination server due to the character IDs and such.

Will the transfers be available forever, or are we only able to for a limited amount of time?

Not forever, but for now for some weeks until we see that there are no more transfers and then we will surely give a final date.

Will it count as being active for the entire account even if you play only one or two characters from like 5 on it?

It's account based. So, it doesn't matter how many characters you use. Of course, if you use more there can be more chances to be detected as active due to the variety of actions you could perform. But using one is enough.


P.S. Was bounding normal dragon weapons intended? They are not really boss drops and they are used for fuse 99% of time anyway.

Yes, it was intended. They are boss loot.

Will it be possible in the future to change the server for Ximerin? The current transfers cost 0 ximerin, so I asked myself the question whether there will be char transfer against xim in the future? For example from Val to Ra :)


We don't think we will ever charge for transfers. It was developed like that just in case, but transfers usually means there is a server going to be closed. And we have two right now.

For Valhalla we're planning to do some well planned advertising, as German users react better to it.

Syrtis farming dragon wishes on the currently abandoned Haven, if you dont count the few syrtis invading, and asking for it to be kept open longer? Interesting

We have disabled invasions in Haven.

If you transfered with WMC quests from Haven and completed them afterwards at RA, even if they had been freshly taken before moving to RA, you will not get rewarded upon completing them. It's a measly amount so I tried dropping and retaking them which fixed the quest rewards. But me and few other players have the same issue with old noble quest and I think we wouldn't be able to pick it again. If this was not intended should we wait for a fix or should we have each case handled individually by support?

We have fixed this and also fixed all the current assigned quests. About the already completed quests, yes, they will have to be handled by Support.

Sentan
02-11-2019, 01:06 PM
Do we have to wait 14 days to delete character?

Loque
02-11-2019, 01:08 PM
If in the event some errors occur, do you have backups of our characters just in case if something going amiss and we lose the character or account?

Also, the question that many Haven players have in mind. How long will Haven stay open? What timeframe do we have for the transfer.

Adrian
02-11-2019, 01:14 PM
Do we have to wait 14 days to delete character?

Support can handle faster deletions. Please redirect to them any request about it.

If in the event some errors occur, do you have backups of our characters just in case if something going amiss and we lose the character or account?

Also, the question that many Haven players have in mind. How long will Haven stay open? What timeframe do we have for the transfer.

We always have backups of everything, daily. Don't worry. Anyway, if some error arises, the transfer operation is rolled back and there should not be any change done.

We still don't know. It depends on which activity remains in the server. We will see next week what we will decide, but most likely we will close it permanently. The only thing that could keep it open is that many inactive players that prefer it to stay alive come back to save it. This can enter the category of a miracle :biggrin:

Pery3000
02-11-2019, 01:21 PM
Hello Adrian. Why are Legendary items account locked? A 72 dmg epic bow wasnt locked but my 34 dmg legendary offhand was account locked?

TomdenVinca
02-11-2019, 01:28 PM
We have decided that we will allow the transfers when the maximum character slots is exceeded only if the character has level 50 or more. This means that you will be able to transfer but afterwards, if you delete any character, you will have to delete several until you can create a new one. This will not extend your slots, just ignore them for the time being.


However we cant transfer 50lvl+ without extra slots upgrade?

Adrian
02-11-2019, 01:31 PM
Hello Adrian. Why are Legendary items account locked? A 72 dmg epic bow wasnt locked but my 34 dmg legendary offhand was account locked?

Because we already agreed that the most important items would be bound to account temporarily. I though we all agreed that items were not important and the only important thing was to be able to transfer. Let's please avoid discussions of this type. I don't mind that some lesser items are better and can be used for commerce. This was about to "catch" the most possible without having to bind all the equipment at once.

However we cant transfer 50lvl+ without extra slots upgrade?

Please, send a ticket to Support stating your problem and giving as much details as possible. Remember what I posted: here you can ask questions, but technical problems should be directed to Support under Accounts section. Thanks!

TomdenVinca
02-11-2019, 01:31 PM
Ok. Thanks :)

Adrian
02-11-2019, 01:32 PM
Already more than 100 successful transfers!

Loque
02-11-2019, 01:34 PM
I read somewhere the friendlist has been cleared. If this is true, mucho gracias!

Pery3000
02-11-2019, 01:36 PM
Because we already agreed that the most important items would be bound to account temporarily. I though we all agreed that items were not important and the only important thing was to be able to transfer. Let's please avoid discussions of this type. I don't mind that some lesser items are better and can be used for commerce. This was about to "catch" the most possible without having to bind all the equipment at once.


Mhm I guess thats true. I could be stuck on Haven still. Thank You. Xim bonus us. :sifflote:

Loque
02-11-2019, 01:39 PM
Moved one toon, and it got <name> Replace as new name, but don't have name change scroll in stash?

Edit: Nevermind, it's on the toon's inventory. Got it. Thanks.

saumya
02-11-2019, 01:43 PM
About the clear of friend list, was it intended or a bug?

Adrian
02-11-2019, 01:47 PM
About the clear of friend list, was it intended or a bug?

Intended, and also, that friendlist is incompatible in the destination server due to the character IDs and such.

Pery3000
02-11-2019, 01:50 PM
Adrian my Old Ra hunter that I deleted was called Qaks and stuck in Clan. Now when I try to invite my hunter from Haven it says CHar limit when thats not the case. CLan still shows old Ra character.






FIXED TY.

rekkles12
02-11-2019, 01:51 PM
I have 2 marksmans on ra now, I left my marks gear on my other account since i thought nothing there will be bound, now i have my legendary gaunts that are stuck on it. Is there any way i can transfer it to my RA marks on my main account ? :/

Adrian
02-11-2019, 01:54 PM
Adrian my Old Ra hunter that I deleted was called Qaks and stuck in Clan. Now when I try to invite my hunter from Haven it says CHar limit when thats not the case. CLan still shows old Ra character.

Support! And more specific details, thanks!

Adrian
02-11-2019, 01:55 PM
I have 2 marksmans on ra now, I left my marks gear on my other account since i thought nothing there will be bound, now i have my legendary gaunts that are stuck on it. Is there any way i can transfer it to my RA marks on my main account ? :/

How did you think nothing would be bound when you accepted that they would be bound as the Terms explain. Now you will have to wait. Sorry!

rekkles12
02-11-2019, 01:58 PM
How did you think nothing would be bound when you accepted that they would be bound as the Terms explain. Now you will have to wait. Sorry!

Ugh, didn't think or heard anything about legendary items being bound. Do i have to be active with that account to get them available or just wait ?

Adrian
02-11-2019, 01:59 PM
Ugh, didn't think or heard anything about legendary items being bound. Do i have to be active with that account to get them available or just wait ?

You'll have to be active.

RedRumJew
02-11-2019, 01:59 PM
My char stash transfered incase anyone needed to know

Felippe44444
02-11-2019, 02:18 PM
Adrian.

In my char everything ok. Thank you for that option :beerchug:

Adrian
02-11-2019, 02:19 PM
Xim bonus us. :sifflote:

We applied a Ximerin bonus of 25% since we opened transfers until Wednesday 11:59 PM GMT.

Those that bought a few hours ago (from 12PM GMT and on) and didn't have the bonus applied, we added it now.

nartenin
02-11-2019, 02:53 PM
i cant have access to RA with my account

Redo_Ger
02-11-2019, 02:55 PM
Hey, I heard the transfers to Valhalla are getting an error message? Can anyone confirm?

Adrian
02-11-2019, 02:55 PM
i cant have access to RA with my account

Please send a ticket to Support under Accounts section, giving as many details as you can about your issue.

TheBarbarianAlsius
02-11-2019, 02:56 PM
Thanks Adrian.


Time to post it in Facebook/twitter so more inactive haven ppl know about this!

Adrian
02-11-2019, 02:57 PM
Hey, I heard the transfers to Valhalla are getting an error message? Can anyone confirm?

We've already received a report and already fixed it!

Adrian
02-11-2019, 02:58 PM
Thanks Adrian.


Time to post it in Facebook/twitter so more inactive haven ppl know about this!

Still not. Until we're sure there are no errors and everything goes smoothly we will not post about it.

Arenight
02-11-2019, 03:10 PM
I chose valhalla and I can't join this server because I don't have it as login option. Is this happening to someone else?

Loque
02-11-2019, 03:15 PM
Does the unbind activity depend on daily logins? Because some days you can play, some days you can't.

Adrian
02-11-2019, 03:29 PM
Does the unbind activity depend on daily logins? Because some days you can play, some days you can't.

It will depend more on how you are active (participation in war and such) than having to be every day logged in. We can't reveal exactly how it will be, you know, to avoid exploits. But for example, if you enter two or three times a week and you participate enough in war, you will surely be taken as active.

Adrian
02-11-2019, 03:30 PM
Oh, and for everyone that couldn't transfer more than the maximum characters allowed even if they were lvl 50 or more, it is fixed now.

Eizaix
02-11-2019, 03:48 PM
I was told that Haven might be closed after just one week if theres no population left on it at all.

IS this true? One week seems way too short period of time for all the currently not ''active'' people to even find out about whats going on here.

fritsos
02-11-2019, 04:25 PM
Hey!
I have Syrtis characters in Haven i play but Ignis in Ra. I am going to play Syrtis but i don't really want to lose the Ignis chars anyway. I sent a ticket but i was wondering if anyone already know what they will say?

nethru
02-11-2019, 04:53 PM
Transfer went very smooth no issues! Great Job team!

fritsos
02-11-2019, 05:15 PM
Hey!
I have Syrtis characters in Haven i play but Ignis in Ra. I am going to play Syrtis but i don't really want to lose the Ignis chars anyway. I sent a ticket but i was wondering if anyone already know what they will say?

I submitted a ticket with that question last friday as well, they told me to wait until the transfer was actually going to happen.

Adrian
02-11-2019, 05:17 PM
I was told that Haven might be closed after just one week if theres no population left on it at all.

IS this true? One week seems way too short period of time for all the currently not ''active'' people to even find out about whats going on here.

Well, if you're inactive these things are supposed to happen.

What many may not understand is that even if Haven is closed, the database is still there and transfers will still be possible for some more time. We were also thinking on opening a slow instance of the world in another physical server, like Amun, just for rearranging items and things like that, without the possibility to play actively.

I submitted a ticket with that question last friday as well, they told me to wait until the transfer was actually going to happen.

We made it pretty clear, that tickets had to be sent when the transfers were available. Now your ticket will have to wait until it comes back from the bottom as when it was checked there was no regulation on what to do. Be patient, please.

fritsos
02-11-2019, 05:22 PM
We made it pretty clear, that tickets had to be sent when the transfers were available. Now your ticket will have to wait until it comes back from the bottom as when it was checked there was no regulation on what to do. Be patient, please.

I will, was just wondering if someone already had it answered^^

Thanks for the hard work in the past and in the future Adrian and the rest of the team!

time-to-die
02-11-2019, 06:00 PM
Kinda to late but GOODJOB NGD!:metal::metal: thnx for the merg!

ClanLeader
02-11-2019, 06:11 PM
6.

The level of the characters must be at least 30 to be transferred, except Clan founders belonging to clans with at least 500 prestige points of experience.

This rule doesn't seem to apply properly, despite having over 500 prestige points I do not have the option to transfer.

Adrian
02-11-2019, 06:14 PM
6.

The level of the characters must be at least 30 to be transferred, except Clan founders belonging to clans with at least 500 prestige points of experience.

This rule doesn't seem to apply properly, despite having over 500 prestige points I do not have the option to transfer.

We'll check it out right away. Thank you for letting us know!

Adrian
02-11-2019, 06:22 PM
800 transfers until now. :biggrin:

Firellord
02-11-2019, 07:00 PM
Thanks for letting us keep our rp :superpusso:

Is it normal that I'm unable to embed a magic gem to my Tenax's long bow? It has 1 empty socket.

Carn
02-11-2019, 07:38 PM
Will the transfers be available forever, or are we only able to for a limited amount of time?

Hollow-Ichigo
02-11-2019, 07:56 PM
Seems bound weapons cant have gems taken out or embedded. That's disappointing

Adrian
02-11-2019, 08:40 PM
Will the transfers be available forever, or are we only able to for a limited amount of time?

Not forever, but for now for some weeks until we see that there are no more transfers and then we will surely give a final date.

Seems bound weapons cant have gems taken out or embedded. That's disappointing

And why, before being disappointed, it isn't reported or at least asked about it if it could be an error or not? :tonguey:

We're looking into it.

Hollow-Ichigo
02-11-2019, 09:03 PM
And why, before being disappointed, it isn't reported or at least asked about it if it could be an error or not? :tonguey:

We're looking into it.

Because after thinking about it, i realised there might be a point to it. but if its a bug even better :p

Adrian
02-11-2019, 09:16 PM
Because after thinking about it, i realised there might be a point to it. but if its a bug even better :p

Some might think that questions bother us, but that's not the case. Please ask next time ;)

ieti
02-11-2019, 09:36 PM
I just want to thank @Adrian and other NGD staff. Transfer worked without a hitch and i had an awesome time tonight in RA. It was non stop going around at forts, bridges, hunts. I met alot ppl and despite the different language it was fun, alot alot of fun! :drinks:

Adrian
02-11-2019, 09:47 PM
I'm glad a lot of people are happy now and can enjoy the game! :)

About the engraving/removing gems. We've found the bug and it's in the client, so we will have to apply a patch and to do that we have to follow a process that now wouldn't be wise to perform. We'll try to do it tomorrow.

Lilitha
02-11-2019, 10:01 PM
Is it possible to transfer some of the characters on my account to Ra and others to Valhalla?

And i also want to thank NGD for making this possible and for all their hard work! :)
:wub2:

Hollow-Ichigo
02-11-2019, 10:04 PM
Is it possible to transfer some of the characters on my account to Ra and others to Valhalla?



Yes it is.

I'm glad a lot of people are happy now and can enjoy the game! :)



There has been war on ra all day, usually it doesnt start up until 11 pm GMT.

Good job

Ulti19
02-11-2019, 10:07 PM
Thank you ngd for allowing the transfer, I havn't had this much fun in Regnum since many years back. Cheers!

:beerchug:

Skjringsaal
02-11-2019, 11:26 PM
Thank you ngd for allowing the transfer, I havn't had this much fun in Regnum since many years back. Cheers!

:beerchug:

Ra players appreciate this too. Very funny with new movements in war. Welcome to Ra.

P.S.: a friend of mine tryed to transfer his char and (it seems in Spanish version of the web) the Ra option appears as Real Academia Española de bellas artes (?).

Raegan
02-12-2019, 12:37 AM
Transfer was smooth had no problems , thanks ngd done a great job with it , none stop action love it

collimic29
02-12-2019, 05:31 AM
I cannot create a trouble ticket as it will not let me log in.
It tells me Invalid "username or password, or account disabled."
My account use to have 50 item account stash and now it is at 5 account stash.
Player name is G-Nite Federal.

Other than that the transfer was very smooth.

Please help if you can.

lilrestraint16
02-12-2019, 05:38 AM
I chose valhalla and I can't join this server because I don't have it as login option. Is this happening to someone else?

Is your account from Game Samba? I noticed that NGD accounts show it but Game Samba accounts do not.

ClanLeader
02-12-2019, 05:40 AM
I do not want to bother support with this as they most likely have their hands full at this moment therefore I'll ask here. What happens to the clan chest when the clan founder transfers? Do the items inside move aswell or do they get deleted?

lilrestraint16
02-12-2019, 05:42 AM
I do not want to bother support with this as they most likely have their hands full at this moment therefore I'll ask here. What happens to the clan chest when the clan founder transfers? Do the items inside move aswell or do they get deleted?

Clan chest does not move with the Clan Founder. I asked my Clan Founder.

Hollow-Ichigo
02-12-2019, 06:10 AM
I do not want to bother support with this as they most likely have their hands full at this moment therefore I'll ask here. What happens to the clan chest when the clan founder transfers? Do the items inside move aswell or do they get deleted?

Everything in chest gets deleted, make sure the items are on your chars and char stash

Safia_Aurelya
02-12-2019, 08:23 AM
Will it be possible in the future to change the server for Ximerin? The current transfers cost 0 ximerin, so I asked myself the question whether there will be char transfer against xim in the future? For example from Val to Ra :)

best regards

Dessertpanther

tentacle
02-12-2019, 01:24 PM
Will it be possible in the future to change the server for Ximerin? The current transfers cost 0 ximerin, so I asked myself the question whether there will be char transfer against xim in the future? For example from Val to Ra :)

best regards

Dessertpanther

+1

I also wanted to ask it. :)

LadyOfLight
02-12-2019, 06:35 PM
Adrien, I *did* send in a ticket re this, and they referred me to this link. I'm a clan leader in Syrits, Haven. I made many, many, many accounts to hold all of the clan's gear. Just about all of them are lvl 21 (except my own chars). I have paid (long before you could get free xim from logging in) for the char stash upgrade to 50 as well as the acct upgrade to 50. I have been moving all of the stuff out of the acct stash as required. But here is my dilemma... There is nooo way I can get all of these chars lvld up to 30 within the next week, and probably not even in the next month. I most definitely require Haven to stay open until I can lvl all of these chars, or as a special circumstance, they can be transferred at their current lvl. All in all, including my own personal Syrtis accounts, I have about 12 accounts x 3 char each (=36) that I need to take care of. Please advise me. Either keep Haven open for a couple of months, or transfer the chars as is. Thank you!

halvdan
02-12-2019, 07:50 PM
I'm not sure if this was raised already, but I'm unable to use transmutation on legendary items(probably because of binding to account)after transfer, which is bug I guess.
Would be cool to have it fixed.

ClanLeader
02-12-2019, 08:15 PM
I'm still not able to transfer level 15 clan founder with prestige clan points over 500. Any news regarding this? :lightsabre:

Eizaix
02-12-2019, 09:08 PM
Syrtis farming dragon wishes on the currently abandoned Haven, if you dont count the few syrtis invading, and asking for it to be kept open longer? Interesting

rinky
02-12-2019, 09:22 PM
Had three toons on Haven, now zero on Haven. All in Valhalla Syrtis now.

Adrian
02-12-2019, 09:24 PM
Hey, we're a bit overwhelmed with some stuff to fix and prepare. Please have a bit more of patience and I'm sure that tomorrow we will have everything sorted out. Thanks!

Roseythorns
02-12-2019, 09:29 PM
Is your account from Game Samba? I noticed that NGD accounts show it but Game Samba accounts do not.

I know others with accounts from GameSamba who have Valhalla in their server list.

I hate to suggest downloading a fresh client and reinstalling, but that might be the solution. Might.

Roseythorns
02-12-2019, 09:40 PM
Hey, we're a bit overwhelmed with some stuff to fix and prepare. Please have a bit more of patience and I'm sure that tomorrow we will have everything sorted out. Thanks!

I think we'd rather you take enough time to fix things right, and not halfway.

As others have commented, the game is much more lively now on Ra. Haven players can play more, and Ra players can play more.

So thank you for your work on the transfers.

Valkasar
02-13-2019, 01:50 AM
just dropping by to say: thank you NGD <3

Eizaix
02-13-2019, 12:06 PM
Will it count as being active for the entire account even if you play only one or two characters from like 5 on it?

Or would it be character based, which means I would need to stash all the bound items on the characters I will play the most in order to unbound them in those 3 months.

P.S. Was bounding normal dragon weapons intended? They are not really boss drops and they are used for fuse 99% of time anyway.

Adrian
02-13-2019, 03:39 PM
The problem with the bound items that had gems and they couldn't be removed or engraved, and also use the transmutation artefact with has been solved. Please check again!

We're taking care of the other issues right now.

Will it count as being active for the entire account even if you play only one or two characters from like 5 on it?

Or would it be character based, which means I would need to stash all the bound items on the characters I will play the most in order to unbound them in those 3 months.


It's account based. So, it doesn't matter how many characters you use. Of course, if you use more there can be more chances to be detected as active due to the variety of actions you could perform. But using one is enough.

P.S. Was bounding normal dragon weapons intended? They are not really boss drops and they are used for fuse 99% of time anyway.
Yes, it was intended. They are boss loot.

Will it be possible in the future to change the server for Ximerin? The current transfers cost 0 ximerin, so I asked myself the question whether there will be char transfer against xim in the future? For example from Val to Ra :)

best regards

Dessertpanther

We don't think we will ever charge for transfers. It was developed like that just in case, but transfers usually means there is a server going to be closed. And we have two right now.

For Valhalla we're planning to do some well planned advertising, as German users react better to it.

Adrien, I *did* send in a ticket re this, and they referred me to this link. I'm a clan leader in Syrits, Haven. I made many, many, many accounts to hold all of the clan's gear. Just about all of them are lvl 21 (except my own chars). I have paid (long before you could get free xim from logging in) for the char stash upgrade to 50 as well as the acct upgrade to 50. I have been moving all of the stuff out of the acct stash as required. But here is my dilemma... There is nooo way I can get all of these chars lvld up to 30 within the next week, and probably not even in the next month. I most definitely require Haven to stay open until I can lvl all of these chars, or as a special circumstance, they can be transferred at their current lvl. All in all, including my own personal Syrtis accounts, I have about 12 accounts x 3 char each (=36) that I need to take care of. Please advise me. Either keep Haven open for a couple of months, or transfer the chars as is. Thank you!

We're fixing the problem with Clan leaders to transfer them even if they're low level. I'll let everyone know when it's done.

About the other characters, we made it clear many times in the past and also common sense shows (when a character is overburdened and such) that we don't support "mules" and will never do. Either you level up to 30 or move items in acceptable quantities like the game allows you to (too much slots for items, if you ask me).

So, whenever any user does something that clearly doesn't seem intended, it's better to ask first before doing it. Come on, 12 accounts with 3 overburdened low level chars... you know you're doing something wrong.

Syrtis farming dragon wishes on the currently abandoned Haven, if you dont count the few syrtis invading, and asking for it to be kept open longer? Interesting

We have disabled invasions in Haven.

Is your account from Game Samba? I noticed that NGD accounts show it but Game Samba accounts do not.

All servers are accessible by any type of account now. If not, please contact support and we'll look into it.

Cresto008
02-13-2019, 05:43 PM
Once upon a time NGD was famously known as "Nothing Gets Done". I remember users posting concerns on forums and not ever hearing back from dev or support teams. Congratulations on changing that paradigm and being more proactive with community outreach, Adrian. Thank you and team for all your work.

11/10 Smooth transfers on all 6 characters.

halvdan
02-13-2019, 05:50 PM
The problem with the bound items that had gems and they couldn't be removed or engraved, and also use the transmutation artefact with has been solved. Please check again!

Checked, both transmutation and gem removal worked for me without any issues. Didn't check the rest. Thanks.

Also, you guys deserve huge kudos for the job done; it's been long time I had this loads of fun in Ro. Congratulations.

Ceryiuz
02-13-2019, 05:56 PM
Atleast Haven players have fun :banana:
Highly doubt anything will change on Valhalla. Most people i know, myself included, play 5min every day for the logging bonus, nothing else to do on a low pop server. :)

Adrian
02-13-2019, 06:01 PM
I'm still not able to transfer level 15 clan founder with prestige clan points over 500. Any news regarding this? :lightsabre:

We have fixed this now. Please try again!

LadyOfLight
02-13-2019, 08:22 PM
So, whenever any user does something that clearly doesn't seem intended, it's better to ask first before doing it. Come on, 12 accounts with 3 overburdened low level chars... you know you're doing something wrong.





Ok, let's be fair. None of them are "overburdened" as you suggested. I *bought* the space, spent 20,000 xim on EACH account, which is money in YOUR pocket btw, to be able to take care of my clan!!

It's very frustrating to find that after spending 240,000 xim, just for this one thing alone on all accounts, that you cannot find it in yourself to honor what is right and fair to help me. I have more than paid for this small inconvenience to you! And that 240,000 doesn't account for the hundreds of other dollars I've spent on other things! Or what I've spent for other people, since you had taken away the ability to rent horses for so many years, I had just about every clannie asking me for xim to buy a mount, and I did that for them, just so they could play the game reasonably!

I have been playing since 2009, and it took you NINE years to finally have a resolve for clans having items!! So ya, I did what was necessary at the time! Let me also point out that back when they were created, your ticket system was absolutely terrible!! And you guys were notorious for never getting back to people. Although I'm VERY pleased to see that you have made great efforts to improve this, don't put the burden on me that ngd has been so hard to work with, and that getting even a simple question answered was next to impossible!

It's not like what I have just said is a secret, or wasn't felt by all Once upon a time NGD was famously known as "Nothing Gets Done". I remember users posting concerns on forums and not ever hearing back from dev or support teams. . I too am glad you guys are finally fielding questions!

And just an FYI, not all of the accounts are low lvls. I have one of each class that are WM, and an additional conj and barb.

I still didn't get an answer as to how long Haven will be accessible.

I was only stating facts here and have meant no disrespect.

Peace out!

Adrian
02-13-2019, 08:54 PM
...

This is not about money and what you spent or not. We are not forcing you to, so please never use it as an argument. It really has nothing to do with what's happening now.

You have 12 accounts with characters only to hold items. That is not what this game is about, even if it's possible to be done. So you are risking yourself not to get support about it. It's that simple. Nothing to do with what's fair or not. We really bend a bit the rules not to be so strict and give solutions to everyone, but this case is too over the line.

Also, this isn't about us taking 9 years to give clans a chest, because Clan Chests can't handle and never will, the same amount that 12 accounts can. So, again, not a valid argument as well.

And about how long Haven will be open, I mentioned it before. Please read all my posts. I said that until next week we will not know and then, we will decide.

I am always up for solving issues and replying questions, but please, pretty please, everyone has to stop for a moment and think about what they ask from us and, now that we speak about fairness, cut us some slack and don't blame us for something that looks more like an exploit than what the characters and inventories are supposed to handle.

If there is anything more to ask, please continue by creating a new thread in the proper section. Let's not derail the topic of this thread any longer.

alamar777
02-13-2019, 09:02 PM
Ok, let's be fair. None of them are "overburdened" as you suggested. I *bought* the space, spent 20,000 xim on EACH account, which is money in YOUR pocket btw, to be able to take care of my clan!!

It's very frustrating to find that after spending 240,000 xim, just for this one thing alone on all accounts, that you cannot find it in yourself to honor what is right and fair to help me. I have more than paid for this small inconvenience to you! And that 240,000 doesn't account for the hundreds of other dollars I've spent on other things! Or what I've spent for other people, since you had taken away the ability to rent horses for so many years, I had just about every clannie asking me for xim to buy a mount, and I did that for them, just so they could play the game reasonably!

I have been playing since 2009, and it took you NINE years to finally have a resolve for clans having items!! So ya, I did what was necessary at the time! Let me also point out that back when they were created, your ticket system was absolutely terrible!! And you guys were notorious for never getting back to people. Although I'm VERY pleased to see that you have made great efforts to improve this, don't put the burden on me that ngd has been so hard to work with, and that getting even a simple question answered was next to impossible!

It's not like what I have just said is a secret, or wasn't felt by all . I too am glad you guys are finally fielding questions!

And just an FYI, not all of the accounts are low lvls. I have one of each class that are WM, and an additional conj and barb.

I still didn't get an answer as to how long Haven will be accessible.

I was only stating facts here and have meant no disrespect.

Peace out!

why don't you use the auction house? you can "sell" your items there and buy it with your main account. so u can have all your items on one char. there is noch weightlimit for items from the owl.

and sorry, but i don't think it is necessary to have 100 acc with crap items^^also in the past, it was not allowed to have 12 accounts ;) you should glad that nod tolerates that issue.

Hollow-Ichigo
02-13-2019, 09:13 PM
...

Just drop all the staffs with 10 piercing damage and armour with resist cold and you'll be fine :beerchug:

Valour
02-13-2019, 11:31 PM
Just for the sake of positivity, my character transfers went well and support dealt with my question promptly.

Many thanks for the work on these transfers.

Also to people with 1000 spare items, share the wealth! :p

Nicotin
02-14-2019, 01:58 AM
If you transfered with WMC quests from Haven and completed them afterwards at RA, even if they had been freshly taken before moving to RA, you will not get rewarded upon completing them. It's a measly amount so I tried dropping and retaking them which fixed the quest rewards. But me and few other players have the same issue with old noble quest and I think we wouldn't be able to pick it again. If this was not intended should we wait for a fix or should we have each case handled individually by support?:bounce5425::bounce5425:

lilrestraint16
02-14-2019, 02:12 AM
When I transferred my barb from Haven, I had there a 50 item account stash. In RA it is a 5. I have submitted a ticket, they have answered it, first response stated "Hi,

We made a quick-fix for this issue yesterday. Can you confirm if the problem persist? If it does, please inform us the account name.

Regards,
Champions of Regnum Support" , second stated "Hello,

It should be fixed now, please le us know if it is ok.

Regards,
Champions of Regnum Support". yes, a second response and neither time has it been fixed. Any idea when this should be fixed? My husbands account is the same way and to move his items he is currently overburdened so he has to have that 50 stash available as soon as he gets to RA.

Az.
02-14-2019, 04:35 AM
10.

There must be free character slots in the destination server for a transfer to be possible. Also, if characters exist in the destination server, they all must be from the same realm as the ones in the origin server. In some special cases we can make exceptions. Please contact Support for these matters.



Does this mean that if we have 6 characters on one account we need to buy extra character slots on Ra?

Cheers.

Eizaix
02-14-2019, 05:56 AM
Does this mean that if we have 6 characters on one account we need to buy extra character slots on Ra?

Cheers.

This was answered in previous comments. No you don't have it to buy the char scroll, you can transfer them anyway. I guess technically you could now have an account with 12x chars on it even.

About the players with such loads of items. I don't understand. Me and others who might trade a lot on commerce had no problems with moving our inventory. Think most should really reconsider what kind of ''useful'' items you are still carrying around in hope that someone could use them one day. Sounds like virtual world hoarding issues. Most of of that stuff is probably not worth keeping really.


About transfer. I would like to report one thing I noticed. The items that are now bound can still be put in the clan chest, which is probably not intended to be so. (Now Hurry up and move them around before its changed jaja)

Az.
02-14-2019, 06:53 AM
OK, thank you.

rinky
02-14-2019, 10:01 AM
For Valhalla we're planning to do some well planned advertising, as German users react better to it.

Speaking as a new user of Valhalla (and only 170 ping; I expected it to be higher), thanks. Valhalla needs more users.

I understand from conversation here on Valhalla that most on Valhalla speak German, English, and Spanish? So perhaps a wider net than just Germany.

But good. Marketing.

Safia_Aurelya
02-14-2019, 10:23 AM
Speaking as a new user of Valhalla (and only 170 ping; I expected it to be higher), thanks. Valhalla needs more users.

I understand from conversation here on Valhalla that most on Valhalla speak German, English, and Spanish? So perhaps a wider net than just Germany.

But good. Marketing.

make valhalla great again as an european server:sifflote:

Adrian
02-14-2019, 12:58 PM
About transfer. I would like to report one thing I noticed. The items that are now bound can still be put in the clan chest, which is probably not intended to be so. (Now Hurry up and move them around before its changed jaja)

This should not be done or encouraged. Sanctions can be applied if we detect someone abused of something instead of reporting it, as it should be done. Anyway, we received a report and patched it so it doesn't happen but if there is another workaround, please report it properly to Support.

If you transfered with WMC quests from Haven and completed them afterwards at RA, even if they had been freshly taken before moving to RA, you will not get rewarded upon completing them. It's a measly amount so I tried dropping and retaking them which fixed the quest rewards. But me and few other players have the same issue with old noble quest and I think we wouldn't be able to pick it again. If this was not intended should we wait for a fix or should we have each case handled individually by support?:bounce5425::bounce5425:

We have fixed this and also fixed all the current assigned quests. About the already completed quests, yes, they will have to be handled by Support.

pelozo
02-14-2019, 05:33 PM
I just wanna say thank you NGD for this.

Eizaix
02-14-2019, 06:34 PM
I mean I did report it, on a post meant for transfer related information.

Was only a joke, not trying to get anyone including me banned.

Hope you Don't ban me for ''performing'' it within the characters of the same account for the sake of checking if it does allow it before actually informing about the possible problem.

Adrian
02-14-2019, 06:39 PM
I mean I did report it, on a post meant for transfer related information.

Was only a joke, not trying to get anyone including me banned.

Hope you Don't ban me for ''performing'' it within the characters of the same account for the sake of checking if it does allow it before actually informing about the possible problem.

Of course not. I have the duty of being strict about these things :biggrin:

ishi
02-15-2019, 01:09 AM
im not able to transfer some of my toons into the server it gives me an error

CT_ERR_UNKNOWN

-Aniara-
02-15-2019, 01:23 AM
Ty ngd, great fun and happy as a cricket.

Best regards /A

ps, whoever stole my nick, pls just return it pretty pls, or maybe its my old acc huntin ra as a old ghost from time past ds

ShadowForce
02-15-2019, 01:39 AM
Could someone confirm - If I have 6 x lvl 60 WM on Haven and 2 x lvl 60 WM on Ra (on the same account); can i transfer all 6 from Haven to make 8 characters on the Ra server?

Hollow-Ichigo
02-15-2019, 02:02 AM
Could someone confirm - If I have 6 x lvl 60 WM on Haven and 2 x lvl 60 WM on Ra (on the same account); can i transfer all 6 from Haven to make 8 characters on the Ra server?

Yes, if they're in the same realm

im not able to transfer some of my toons into the server it gives me an error

CT_ERR_UNKNOWN

Might be because you have a different realm on haven and different on ra, in which case send a ticket


ps, whoever stole my nick, pls just return it pretty pls, or maybe its my old acc huntin ra as a old ghost from time past ds

Can get it back if you send a ticket maybe, think its only allowed to be returned if the character using it is inactive, but worth a try

Akinraze
02-15-2019, 05:38 PM
Am I too late?

Just got a facebook message from an old friend about this and I just attempted a transfer but I get this error:

CT_ERR_REALM_DISC

Dulvan Everborn
02-15-2019, 05:46 PM
Transferred 3 characters to Valhalla no problem, tried to transfer my knight and it says I can't make any more changes for 120 days. I tried submitting a ticket but I get an acct not valid message, not sure if this is due to acct being gamesamba in origin. Has anyone else seen this?

Caroliiiina
02-15-2019, 10:15 PM
I think it can be:
Am I too late?

Just got a facebook message from an old friend about this and I just attempted a transfer but I get this error:

CT_ERR_REALM_DISC



Might be because you have a different realm on haven and different on ra, in which case send a ticket

elsimon
02-15-2019, 11:26 PM
Hi, I have a Ro account, but I have characters in RA and in Haven, and besides that they are in different realms. How I should proceed?

ishi
02-15-2019, 11:28 PM
Yes, if they're in the same realm



Might be because you have a different realm on haven and different on ra, in which case send a ticket



Can get it back if you send a ticket maybe, think its only allowed to be returned if the character using it is inactive, but worth a try


No both are in Ignis i was able to transfer my human toon but not my dark elves

elsimon
02-15-2019, 11:44 PM
sory, i try, and just change to Valhala goodbye!

Slartibartfast
02-16-2019, 12:06 AM
Thank you Adrian, thanks to all the NGD crew who made this transfer possible. As I saw, many old old Haven players resurrected on Ra and started to have fun again.

Thing
02-16-2019, 05:06 PM
I sent a ticket in but nothing yet, I’m getting the error to move to RA I’m assuming it’s cause I have characters in another realm, do I have to delete lvl 50s on RA or can I move them to Valhalla so I can move my Horus characters to RA and stay with my clan? Sound like your allowed extra slots if The same realm but nothing that I see for different my situation. If I have to delete I will but it would be nice to save somehow.

Thank you

Thing
02-16-2019, 05:09 PM
Sorry meant Haven

Safia_Aurelya
02-16-2019, 10:57 PM
Please transfer us from Valhalla too, 90 % of the players stay on this dead Server because the dont want build everything new (chars, eq, crafting lvl etc.)

On Val its only 2 hours of action....

Make transfers aviable for Valhalla and u will see nobody want play there;)
so much promo val needs, ngd cant make it. too much it costs i believe

best regards


Dessert

Roseythorns
02-18-2019, 10:18 PM
Please transfer us from Valhalla too, 90 % of the players stay on this dead Server because the dont want build everything new (chars, eq, crafting lvl etc.)

On Val its only 2 hours of action....

Make transfers aviable for Valhalla and u will see nobody want play there;)
so much promo val needs, ngd cant make it. too much it costs i believe

Played there today, for several hours.

What did I see?

Ignis willing to play for some 4-6 hrs.

Alsius almost not present today.

Syrtis plays for a couple of hours and goes home. Stays in their save. Not sure what they're talking about in there. Why even log if they're just gonna chat?

C'mon, if you don't play, I can't win... (that's a joke, for the humor-impaired).

It's true, Valhalla could use some promotion and advertising. Once the towers are in place, I expect that. They've said they will.

But new players need assistance from experienced players, and if sitting in the save is the example the older players set? This is not good.

:bruja:

Valhalla: Lori Lori, 43 Warlock

TusWeilnau
02-18-2019, 10:34 PM
But new players need assistance from experienced players, and if sitting in the save is the example the older players set? This is not good.

:bruja:

Valhalla: Lori Lori, 43 Warlock

What else should the older players do in this game on Valhalla? Get their 7th Warmastercoin Jewelry-Set? Stack more Warmaster coins for nothing to be used? Create 7th Character and get him to 60?

You can't even earn/grind Championcoins on Valhalla, or do regular Dragonraids.
For me as an "old player" the game has no content - other than capturing Forts and killing Enemies for up to 2 hours a day.

A big reason what is killing the atmosphere: everything new is based on rvr, so you need allies and enemies.

Candyx
02-18-2019, 11:23 PM
Great news that Haven is merging into Ra. A few questions/thoughts:

1. If you have more than 6 characters on one account across haven and ra combined then you'll only move characters over 6 if they're over level 50 right? Let's look at that for a second;

Suppose I have 5 characters on Ra and 3 on Haven. On haven I have a level 33, 50 and 60. Couldn't I move the level 33 first, totalling 6 on Ra, then get you to move the other 2 characters (who are over the lvl 50 minimum)? If so, how is that different to moving the level 60 first then having you move the level 50 and the level 33? The end result is the same, but the second case isn't allowed. Change this please.

2. Is heaven actually being closed? I've read that invasions are turned off, so I assumed it's the end of days for haven. So if I've spent Ximerin on a character that's level 5 on haven, but have 6 characters on the same account on Ra, you'd just going to delete the character that I've brought none transferable premium content on? Also seems like a bad idea - if a character has has Ximerin spent on it, allow it to be transferred irrespective of the character count.

3. I actually originated in Horus. When Horus merged with Raven, we became Haven. So now Ra and Haven are merging do we become Raven again? :D


To support my first 2 points consider that you vowed so strongly, for so many years, that Haven and Ra would never merge. If a player believed you, they may have never considered this issue with too many characters on one account. They may well have started on Haven and moved to Ra because they heard it was better populated. By penalising those who believed your assurance that you would never merge you are simply teaching them that you have very little regard for them.

LadyOfLight
02-19-2019, 06:46 AM
We were told that "next week" you would evaluate the situation re a date that transfers would no longer be allowed. "Next week" is here, so I was wondering if you have you decided anything yet?

Thank you!

alamar777
02-19-2019, 07:18 AM
3. I actually originated in Horus. When Horus merged with Raven, we became Haven. So now Ra and Haven are merging do we become Raven again? :D


To support my first 2 points consider that you vowed so strongly, for so many years, that Haven and Ra would never merge. If a player believed you, they may have never considered this issue with too many characters on one account. They may well have started on Haven and moved to Ra because they heard it was better populated. By penalising those who believed your assurance that you would never merge you are simply teaching them that you have very little regard for them.

Maybe u are not able to read, but i will help u :)

TRANSFER is no MERGE ;)

Definition Transfer: The Player can CHOOSE if he wants to stay or wants to leave.

Definiton Merge: ALL player are transferred to ONE server

and if you could read your 2nd question would be answered in this threat. 1st question is a good one, but if you say "if you use xim with one toon, you have to transfer them", then everybody would buy a color for about 200 xim and you are able to transfer the toon..? senseless

EDIT: Does anyone knows what happens to transferred chars with a different realm? I would like to know how ngd solved that multi realm problem

_Enio_
02-19-2019, 08:04 AM
Will haven stay open for a bit?



I would like to transfer but might only have time to sort out account stashs at the weekend..

Candyx
02-19-2019, 09:59 AM
Maybe u are not able to read, but i will help u :)

TRANSFER is no MERGE ;)

Definition Transfer: The Player can CHOOSE if he wants to stay or wants to leave.

Definiton Merge: ALL player are transferred to ONE server

and if you could read your 2nd question would be answered in this threat. 1st question is a good one, but if you say "if you use xim with one toon, you have to transfer them", then everybody would buy a color for about 200 xim and you are able to transfer the toon..? senseless

EDIT: Does anyone knows what happens to transferred chars with a different realm? I would like to know how ngd solved that multi realm problem

Ok I get it... we can CHOOSE to either move our character or leave it on a server that is going to be deleted? I don't know about you, but when I'm given a CHOICE I expect both options to have merit - otherwise it isn't a CHOICE.

I really have no idea why they are (a) limiting the time of the merge and (b) limiting what characters can be moved. I'm guessing it has to do with decluttering the database. But whatever the reason, if I've spent money on a character then I expect NGD to move that character. Hey, if every character that hasn't already had Ximerin spent on it buys a 400 xim paint I think NGD would be more than happy.

Also, NGD - maybe close Haven to new character creation. I found a new player yesterday, he levelled his character to level 6 before I spotted him on Haven and told him about the transfer. If I hadn't been on he might well have wasted his first few days on Haven - and then possibly not joined RA because... well why bother.

Kralmoe
02-19-2019, 11:44 AM
...EDIT: Does anyone knows what happens to transferred chars with a different realm? I would like to know how ngd solved that multi realm problem

You have to submit a ticket. Then told me to make another account with the same data for the Haven characters to be able to transfer them to Ra.
I refused because I didnt want to have characters in different realms. I dont like multirealming.


:hat:

alamar777
02-19-2019, 12:10 PM
Ok I get it... we can CHOOSE to either move our character or leave it on a server that is going to be deleted? I don't know about you, but when I'm given a CHOICE I expect both options to have merit - otherwise it isn't a CHOICE.

I really have no idea why they are (a) limiting the time of the merge and (b) limiting what characters can be moved. I'm guessing it has to do with decluttering the database. But whatever the reason, if I've spent money on a character then I expect NGD to move that character. Hey, if every character that hasn't already had Ximerin spent on it buys a 400 xim paint I think NGD would be more than happy.

Also, NGD - maybe close Haven to new character creation. I found a new player yesterday, he levelled his character to level 6 before I spotted him on Haven and told him about the transfer. If I hadn't been on he might well have wasted his first few days on Haven - and then possibly not joined RA because... well why bother.

at the moment NGD didn't know what they will or won't do with haven... read the whole threat...

but that newbies can join haven without any information of the transfer shouldn't be that way! i think there should at least be a message which everybody who logs in has to accept or something... and maybe make it official on facebook?

an @kralmoe: so they didn't offer you to transfer your chars to your realm on ra? ..

Kralmoe
02-19-2019, 12:47 PM
at the moment NGD didn't know what they will or won't do with haven... read the whole threat...

but that newbies can join haven without any information of the transfer shouldn't be that way! i think there should at least be a message which everybody who logs in has to accept or something... and maybe make it official on facebook?

an @kralmoe: so they didn't offer you to transfer your chars to your realm on ra? ..

They offered me to transfer them to Ra but I had first to make a new account. In that new account Support would put the Haven characters and so you can transfer them to Ra.
Anyway my advice is to submit yourself a ticket.

Candyx
02-19-2019, 02:41 PM
So I've had a third response about this from support... they said (direct quote) :

We can not make exceptions regarding the transfer conditions

Even though in Adrian's original post it says: There will surely be special cases that will require special handling from us. Just contact Support and we will see what we can do about it.

It also seems like if you have more than 6 accounts, but they're on different realms, they will just allow you to make a second account to have the characters transferred to; kind of implying that it would have been better if I had split what realm I played on between Ra and Haven - just another inconsistency from NGD.

Here's a question directly to Adrian:
Since I've pointed out a few inconsistencies in the current transfer conditions; can you do one of the following things for me please:
(a) Just move my level 33 barb across to Ra.
(b) Undo the movement of my other characters, so I can move my barb first then move my other characters after.
(c)Explain to me why the order that I move my characters matters to you.

If you don't do one of these things then I'll make a new account and new character on Haven, get it to level 30 within about a day, then transfer it to Ra with all my gear. This is a work around that will certainly deal with the important issues of my gear being lost forever, but will still leave me with a less than favourable opinion of NGD.

Finally:
I'm very please that the support system is so much more responsive now. It's fantastic that you get back to uses within (it seems to me) 24 hours. It is however really frustrating that the support closes tickets when they respond. I have often had issues with support either not understanding my issue, or simply not answering my questions - but then I have to make a new ticket to actually get a response.

Ludwig-von-Mises-I
02-19-2019, 03:24 PM
I just wanted to thank NGD for allowing us the "murge":metal: that most of us have wanted for a while. Thank you guys! :beerchug::thumb_up:

Candyx
02-19-2019, 04:14 PM
I just wanted thank NGD for allowing us the "murge":metal: that most of us have wanted for a while. Thank you guys! :beerchug::thumb_up:


Ace

10 characters

Barreln
02-20-2019, 05:32 PM
... It is however really frustrating that the support closes tickets when they respond.. .
You can open it anytime again, when you click the icon right side top, what opens a new post with the quote.

Ankh-Legacy
02-23-2019, 01:18 AM
My two cents on this, sorry this got a bit long.

First off I find this to be a very sad thing to be losing my home server after all these years. Horus then Haven (I was also on Raven for about two months) were filled with a lot of fun times and though visually its the same game, it really isn't the same.

It looks like I am going to lose my last two remaining Alsius characters from my time at Raven, since my original/chosen realm is Syrtis. From what I've read in this thread I may need to make another account to keep them which I cant do (I believe I'm maxed out on email addresses). Now I was going to lose one anyway do to it being below level requirements. I really only kept them for the memories and a chance to safely visit those lands every so often (they are also holding a lot of stuff). I did find it useful to have them so I could truly learn about tracking, see for sure what does and doesn't work.

I am disappointed to see that RA has the original chat system, where realm and comm. are only in inner realm. Having them in the War Zone as well aloud us to be connected to all the players giving us the social aspect of an online game. Though I guess it wouldn't matter much for me since I have already seen I wont be able to read most chats as I don't understand what is being typed but still it can feel quite lonely when no ones talking (whatever the language).

lilrestraint16
02-23-2019, 08:16 PM
Anyone else having this issue? I had a 50 account stash on my Haven Account, now in Ra it is 5. I have created a support ticket, though they keep telling me it is fixed, I still have only a 5 stash.

Lilitha
02-23-2019, 09:19 PM
Anyone else having this issue? I had a 50 account stash on my Haven Account, now in Ra it is 5. I have created a support ticket, though they keep telling me it is fixed, I still have only a 5 stash.

I had this issue too. I created a support ticket and they attempted to fix it quite a few times with no success until finally it got fixed. So i guess just keep contacting them :p

Thanks NGD for taking care of all these issues! :smile:

lilrestraint16
02-24-2019, 01:19 AM
I had this issue too. I created a support ticket and they attempted to fix it quite a few times with no success until finally it got fixed. So i guess just keep contacting them :p

Thanks NGD for taking care of all these issues! :smile:

how many times though constitute too many? I am over the issue there, that is why I came here.

Sentenza
02-26-2019, 11:57 AM
Played there today, for several hours.

What did I see?

Ignis willing to play for some 4-6 hrs.

Alsius almost not present today.

Syrtis plays for a couple of hours and goes home. Stays in their save. Not sure what they're talking about in there. Why even log if they're just gonna chat?

C'mon, if you don't play, I can't win... (that's a joke, for the humor-impaired).

It's true, Valhalla could use some promotion and advertising. Once the towers are in place, I expect that. They've said they will.

But new players need assistance from experienced players, and if sitting in the save is the example the older players set? This is not good.

:bruja:

Valhalla: Lori Lori, 43 Warlock



Hello,

I do not know what you saw.
Unfortunately, there is less and less activity on valhalla. Currently it is usually only 2-3 hours a day. Sometimes more sometimes less. Currently only syrtis and ignis present, alsius very little straight.
Most valhalla players have been playing on server ra for some time now.
I am also for a transfer from valhalla to ra.
Subject advertising, it is unfortunately far too late for an ad for valhalla. You should have done years ago.
Better option would be a transfer.
Barely 2 weeks have passed and many a haven player who has decided to play valhalla plays with the thought of going to ra.

Vote for valhalla to ra Transfer

Greetings
Sentenza

Kimahri_Ronso
02-26-2019, 02:26 PM
For how long transfers will be available?
Deleting a lv 30+ character takes 14 (+) days, maybe you should allow deleting chars instantly regardless of the level for some time, this way you could avoid having hundreds of support letters?
Just a guess, have a nice day ;)

DemonMonger
02-28-2019, 10:32 AM
i am trying to transfer my character and cannot find a way to do so

server haven
name orochimaru

ieti
02-28-2019, 10:45 PM
@DM Sometimes old page is cached, so if you do to character screen you do not see the transfer button. To fix simply select a character and F5 to refresh the page and you will have the transfer combo and the button.

Anixx
03-07-2019, 02:51 PM
I cannot login Heaven so to move items from the stash to the character.

Ceryiuz
03-10-2019, 11:28 PM
...

For Valhalla we're planning to do some well planned advertising, as German users react better to it.

...



Can we get an update? Situation gets worse and worse on Valhalla.
Most people i know, even myself, barely play the game anymore because of the lack of activity/people.
(Only PvE Invasions are happening on valhalla atm.)

Peace

Dark_Barbarian
03-19-2019, 02:17 AM
im staying on Haven because that's where my legend began, if Haven server closes well that's where my legend rests in peace.

I wish you all luck and fun on Ra and the German server.

alamar777
04-11-2019, 03:16 PM
The transfer is almost done (?). The activity on val has not changed, there are some new haven players (about 3 in Syrtis, 1 alsius and 1-2 Ignis, I think), but many of the "old" players move to Ra (more action).

It's very frustrating to log in and see an empty clan and an empty friends list.
I think we were patient enough and are definitely ready for the announced promotion, which should actually take place after the carnival event.

I know we only have Adrian, but (and I think I speak for most of the community) we are losing the urge to log in.

Safia_Aurelya
04-11-2019, 04:52 PM
The transfer is almost done (?). The activity on val has not changed, there are some new port players (about 3 in Syrtis, 1 alsius and 1-2 Ignis, I think), but many of the "old" players move to Ra (more action).

It's very frustrating to log in and see an empty clan and an empty friends list.
I think we were patient enough and are definitely ready for the announced promotion, which should actually take place after the carnival event.

I know we only have Adrian, but (and I think I speak for most of the community) we are losing the urge to log in.

Yep, 3 from other server came and 10 old players from val leave to ra, just in syrtis....
so we have the situation that more player lost as new comes:thumb_up:

On val we need so many players that the players they comes new or re join the game stay here, so the promotion must be very good...
best regards
Dessert

El Perfetor
04-11-2019, 06:05 PM
It's true, after the player ammount of val has decreased over the last months, I totaly lost the motivation in playing this game and this won't change.
I hope I will be able to play with my val chars on an active server again.

Yasar
04-11-2019, 06:56 PM
It's true, after the player ammount of val has decreased over the last months, I totaly lost the motivation in playing this game and this won't change.
I hope I will be able to play with my val chars on an active server again.

As sorry as I am, #metoo . I keep contact with players, besides COR cause I love some <3, but since weeks I am not really logging in and play. If I Log in, it is standing afk at the Safe. :/

alamar777
04-12-2019, 08:09 AM
It would be great if we get any information about the promotion issue... and HOW exactly that will be done... Adrian said he sees hope in valhalla, but tbh, i can't see anything which could Adrian lead to this meaning...

Safia_Aurelya
04-13-2019, 01:49 PM
Valhalla Syrtis Status Saturday 3:47 pm....

1 player online in syrtis, any question about transfer to ra required?

Is advertising still useful for Valhalla? I think its to late....

:closed2:

Galdo Dragonblood
04-14-2019, 12:15 PM
Valhalla Syrtis Status Saturday 3:47 pm....

1 player online in syrtis, any question about transfer to ra required?

Is advertising still useful for Valhalla? I think its to late....

:closed2:

Yesterday enough went on Valhalla around the evening time, Iggis about 10 - 15, Alus also between 9 - 11, Syrten have occasionally weakened and had no desire to come to the fort.

Adrian once said that there will be no Fusion with Ra.

LG Galdo

Safia_Aurelya
04-14-2019, 12:43 PM
Adrian said he see potencial on Valhalla, but really in the evening the 3-5 hours of action? 10 pm all left game. i know on val is some activity in the evening but thats enough... for show, no tdm works, dragon raids dont work, people must log in with 2 computers for boss kills etc....and it works only 1 thing dragon kill or fortwars or tdm, it dont works all parallel together because not enough users are online....

And i believe the transfer from haven to ra only works because a lot of haven players use the forum and ask for merge....

RogBeng
04-17-2019, 04:37 PM
Val feels like an PVE server i would not mind a merge or anything similar.

Kimahri_Ronso
04-21-2019, 05:48 PM
I don't see Heaven anymore on the server list, can I ask it what happened to the chars that stayed on it and wasn't transfered? All my chars are still there, didn't have time at all to login and check stash, move items here and there etc., so is this the end for me? Time to move on completely?

rodici
04-21-2019, 09:14 PM
depends on which lvl the chars are if they are atleast above 30 you can start moving um to ra or valhalla if not then your out of luck

Dark_Barbarian
04-23-2019, 12:08 AM
Havens gone and so is DB I wonder if NGD will Transfer my characters over if not then looks like im considered dead on regnum online.

scgscgscg
04-23-2019, 12:43 AM
I don't see Heaven anymore on the server list, can I ask it what happened to the chars that stayed on it and wasn't transfered? All my chars are still there, didn't have time at all to login and check stash, move items here and there etc., so is this the end for me? Time to move on completely?
its time to move on. i bet u regret spendin money for xim now

Barreln
04-23-2019, 11:01 PM
Havens gone and so is DB I wonder if NGD will Transfer my characters over if not then looks like im considered dead on regnum online.

Maybe write a ticket. They mentioned something, that they make the chars at Amun available.
Seems they removed Haven from the list, that no new player log in anymore.
But you still can do the transfer, as described here at the thread, go to your user panel and go to characters. There you find the options to move it to either Valhalla or Ra.
Anything at your Account stash will be gone.
Anything at your character stash and your inventory will be moved.
Drops from bosses and epic weapons will be bound to character for 3 months of active playing at the new server. After that they are released again.

Leily
04-24-2019, 12:58 PM
Havens gone and so is DB I wonder if NGD will Transfer my characters over if not then looks like im considered dead on regnum online.

We still have the data and is possible to transfer your characters to Valhalla or Ra, as Barreln explained alredy.


But you still can do the transfer, as described here at the thread, go to your user panel and go to characters. There you find the options to move it to either Valhalla or Ra.
Anything at your Account stash will be gone.
Anything at your character stash and your inventory will be moved.
Drops from bosses and epic weapons will be bound to character for 3 months of active playing at the new server. After that they are released again.

KingVic
04-30-2019, 05:50 AM
How do I transfer my account over from Haven thanks

Safia_Aurelya
04-30-2019, 10:12 AM
How do I transfer my account over from Haven thanks

You have to log in on the homepage www.championsofregnum.com then under the character section, selcet the character and choose the transfer option :)

Aver
05-11-2019, 03:58 PM
Hello everyone [...]


The unbinding of these items will be automatic after the 3 months of playing activity are detected by the system. [...]



It's happening today :D

Edit: May 13th... Not happening yet :/

Dark_Barbarian
07-16-2019, 01:06 PM
Are the Transfers still open? my characters still remain on Haven in the grave...

Leily
07-16-2019, 06:57 PM
Are the Transfers still open? my characters still remain on Haven in the grave...

Move them, is something you may do in our web, log in and find your characters :thumb:

Dark_Barbarian
07-17-2019, 01:40 AM
thank you community manager. it looks like this over 10 years old Barbarian is still alive. funny I left Ra to get away from the Spanish. well after 10 years im getting used to see different languages across many online games. it doesn't annoy me as much anymore compared to back then.

Iggy_The_Lizard
08-11-2019, 12:54 PM
I've decided to return to the game, i'm from Haven.

Should i move to RA or Valhalla?

nocruesfr
08-11-2019, 08:08 PM
I've decided to return to the game, i'm from Haven.

Should i move to RA or Valhalla?

valhalla is empty most of time but better ping and latency if you are eu.
ra have action
if u are pigg val have a lil zerg of piggs all day (6 or 7)
Alsians is 0 most of time (they play ra) 3 or 4 near 18h00 german time
gelfs play ra and suddenly come to inva and doing bosses

Mattdoesrock
08-31-2019, 07:19 PM
When I try and transfer my characters I get the CT_ERR_UNKNOWN error message.

I've submitted a support ticket, but does anyone know anything about this? Any fixes etc?

MelVelEli
01-06-2020, 03:32 PM
Transfers have closed at the end of December 2019.
I reinstalled this game on the 4th of January 2020.
Four days too late. All characters and progress I made over the last 10+ years stuck on an inaccessible server. I don't think I can bring myself to start all over again, so this is goodbye. Thanks to NGD and the community for bringing me so much joy, and good luck in the future.

time-to-die
01-07-2020, 06:45 PM
Transfers have closed at the end of December 2019.
I reinstalled this game on the 4th of January 2020.
Four days too late. All characters and progress I made over the last 10+ years stuck on an inaccessible server. I don't think I can bring myself to start all over again, so this is goodbye. Thanks to NGD and the community for bringing me so much joy, and good luck in the future.

Mmh tobad was always nice to fight against you these 10years it all started in sever tyr.

Anyway if you can bring yourself to start all over again then join syrtis it is also easy these days to levelup. Maybe i can help you to get some gear just pm me ingame ;)

Brenenstuhl
01-10-2020, 12:23 AM
Are transfers still available?? Please tell me they are still available....
Why would there be a deadline on transfers anyway?

Redo_Ger
01-10-2020, 10:32 AM
They are not availiable anymore. As for reasons to why, I don't know either.

Here is the announcement (https://www.championsofregnum.com/forum/showthread.php?t=111903)

Leily
01-10-2020, 02:18 PM
Closing here, transfers are closed, as you can see on the announcement (https://www.championsofregnum.com/forum/showthread.php?t=111903)