Xim issue

[yogru1]

I purchased $20 of Xim 2 days ago when they got their paypal connection fixed. I never received it. Since then I have sent 2 emails: one to support@ngdstudions.com.ar and one to customer@ngdstudios.com.ar. I have not recieved a reply to either. I've also left a post on the general boards stucky post regarding xim and payments...also with no reply.

I'm a bit frustrated with the lack of any response as to what happened to my order...I got a valid conformation letter from paypal stating the money had been sent but nothing in my characters account after that. Does anyone know a way to get a hold of the people that control this process? Just so I can make sure someone is aware of the problem. I'm simply getting no replies no matter what I do.

Thanks for any help anyone might have.

[ByteMe]

I'm sure NGD will answer you, be patient, but I understand your frustations. Give it a few days and I bet you get it resolved. You may try PMing one of the NGD employees direct too.

[yogru1]

Been close to a week now with no answers to my board posts or the multiple emails sent...

[daehenob]

yogru1,

Weird. The /one/ time I had issues purchasing ximerin (out of many...), I sent an email to customer support and had a reply within a day. A few email exchanges later, it was fixed. Like Katiechan posted, I think you just had bad timing with your purchase/problem. I purchased some the other day and got it right away.

Please, just give them a day or two more, they will fix it for you. :)

[bgoodwyn]

Been close to a week now with no answers to my board posts or the multiple emails sent...

Paypal has a dispute resolution system for this type of scenario. Although NGD tends to be very responsive to the vast majority of issues, if you truly cannot get a response from them I do not see a reason not to contest the transaction.

/me hopes a contested payment wouldn't shutdown Xim purchases for another few weeks...

[yogru1]

Thanks for the replies guy.

I can't see the new patch as being an excuse. This transaction happened 4 days before the patch and emails sent to them and messages posted. I think I'll have to do what was suggested and contest the payment with paypal.

It's very surprising to me a game this large has no customer support at all. There is literally no way for me to contact them when they don't reply to email. Am I the only one that finds that odd on a game/business of this scale?

Oh well, back to American games for me. They may charge a lot of money, but at least you have someone to call if a problem comes up.

[ByteMe]

I wouldn't give up on the game because they take a few days to respond. The NGD team is extremely small and English isn't there first language. The team consists of ~10 people and seeing the size of this game it's pretty amazing to me that it works as well as it does.

Good luck!

[ncvr]

"Big"?
Sure, the game may be big, but the community is small, and NGD only have 7 people.

Previous patches, and this patch, have caused a lot of people to threaten to retire or to retire, 95% of a major syrtis clan containing over 170 people being some of those. They probably made sure that the update would be perfect, otherwise 1000 people would be complaining like you.

[bgoodwyn]

I wouldn't give up on the game because they take a few days to respond.

I am a firm believer in "you get what you pay for". When I pay $0 for the game (thank you very much NGD), I expect slow or community-only support and maybe even lag. When I pay $$$, I expect an issue directly related to those $$$ to be treated as with a more reasonable priority.

I agree, don't give up on the game, but I also say don't let someone run keep your hard-earned money without any explanation.