Wow very nice NGD!

[Malevolence]

I have to say after a few tickets I sent in the new support service its absolutely amazing. I may not see eye to eye with you on some of the new updates but you guys have outdone yourselves with this support system. It really adds to the premium aspect of the game. I'm not saying issues of non paying people are not addressed, But as a premium player I can say my issues are addressed crazy fast. I am super pleased with this part of the game experience. awesome job dudes

[necroferos]

Awesome Job NGD, they really answered my ticket!

[Minorian]

They must not like me, 1 week and no response. I hear that normally they respond in 1-2 days, did I do something wrong?

[Gytha_Ogg]

They must not like me, 1 week and no response. I hear that normally they respond in 1-2 days, did I do something wrong?

I think Dky mentioned one type of request that can take a few weeks - stolen account, maybe? Or revive deleted chars? If it was something like that, it may take a while.

Either that, or now that everyone knows about the quick turnaround, NGD is getting bombarded with requests.