Testing - NGD and the Community

[Kitsuni]

Originally Posted by harrrr

wow.... that is a huge steaming pile of bullshit. i mean, i can understand being banned for hacking, or harassment, etc. but this is totally unacceptable in my opinion.

1: i can understand if there is a policy for that, but a warning would be nice.

2: completely unacceptable. the main server is where most of the bugs happen. this tells me that they don't want to deal with bugs.

3: i don't blame you. i would be afraid to just log on and talk to people because they might ban me for not actively warring.

NGD is getting a reputation for having terrible customer service. for instance, my main character had all the items stolen off of it..... 10 months ago. the only response i got from them was them telling me to stop sending them a reply to that ticket every monday(to keep it from closing) because it "sends it to the back of the queue". and, unsurprisingly they haven't said anything since.

This is exactly why most users stopped reporting bugs or abuses to NGD. Those that did found their accounts mysteriously banned. NGD doesn't want to take the time to properly investigate so they just ban everyone involved an then the account stays "under investigation" forever. It's happened countless times now. However, in the past, they were really fair and just, and all of my issues were handled fairly even when it was against policy. Their biggest mistake was becoming "by the book", as it just kind of comes off as cold now. Automating the systems hasn't helped, either, a machine or script can't feel or make proper judgement.

I guess ultimately every company has to become exactly the same as others in order to survive in the commercial world. Sad.

[Kittypretty]

yeah i second the whole "reporting bugs/cheats" can get YOU banned as well. as much as I would like to, I won't bother now days sadly.

I hate sounding negative, but really, doesn't help to ban people who try to make ngd aware of issues in game and don't exploit them. They seriously need a devoted employee who's job it is to dig through whatever complaints, logs etc etc etc in disputes and cases of 'cheater' and find out what the truth is. So no I won't exploit any bugs, but now will I risk reporting them either. Its ultimately up to NGD to fix flaws in their code, to roll back or revert whatever damage was caused/gained by a player, but to ban them, and leave the bug unfixed for the next person to come along and get a ban for it, is pretty irresponsible.

[Nekudotayim]

Are you guys serious? How can a company even dare to ban people for reporting bugs? This is unbelievable.

[_Kharbon_]

As told in the previous posts....

I won't report any bugs, as I heard numerous stories of people getting banned for reporting bugs...

Even if people report bugs, most of reports don't get solved (except the most critical ones), therefore, why bother?

Imho, bug reporting should be anonymous - why would anyone report bugs, if they actively abuse them?

[harrrr]

Originally Posted by Nekudotayim

Are you guys serious? How can a company even dare to ban people for reporting bugs? This is unbelievable.

it's counter-intuitive, in my opinion, to ban people for notifying developers of bugs, and for a fairly obvious reason too.

its like someone drops their wallet, and instead of passing it by or taking it, you pick it up and give it back to the rightful owner. but instead of thanking you, the owner hits you for pointing out their failure.

if anything, people submitting bug reports shows NGD that said player cares about the game and wishes to better the game as best they can. but then NGD bans player, discouraging other players from submitting bug reports, causing the game to suffer.

it is behavior like this that, i believe, will cause NGD to run their business into the ground.

[_Nel_]

Originally Posted by Nekudotayim

Are you guys serious? How can a company even dare to ban people for reporting bugs? This is unbelievable.

> http://www.regnumonline.com.ar/forum....php?p=1425262
Character still banned.

[chilko]

hey guys,

this may or may not be off topic...

but I thought that the bug with teleporting to CS when trying to enter a fort was fixed with yesterday's hotfix.

can you confirm this?

[AariEv]

lol yes, random, but I can confirm that I personally don't have any more issues with this bug, chilko

[PT_DaAr_PT]

Same here. No weird teleporting has happened so far, to me.

[Nekudotayim]

I was hoping to improve something here but sadly it looks like things will stay as they are.