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Technical Support Questions about game technical support to the users of the community

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Old 04-19-2013, 12:51 AM   #1
Kyrottimus
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Default No login link on website (on any subpage)

This is probably related to the previously mentioned issues with certain links not working on the page, but I tried what Linuxmage/Frosk suggested to login before going to the ximerin page:

Quote:
Hi,

This may be due to the latest update to the site, that ended up leaving that link unusable.

In the meantime you can do as Linuxmage said, or log-in before you access the Ximerin purchase page.

Thanks for your report, we'll fix it as soon as we can!
But there is no login icon or field (as before) anywhere on the site. And when I go to the ximerin section and click "log in" it doesn't do anything.

I know this is being worked on but I just wanted to point out that I cannot login anywhere on the site, let alone on the xim page.
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Old 04-19-2013, 08:24 AM   #2
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At the very top of the page, there should be a link that says "sign in(forgot pass/user?)", with a pull down for the language. That link will work. That little bar is also separated from the rest of the site. I have checked, and it is there at the top of the ximerin page. The sign in link is on all the pages, not just the ximerin one.

I know this works on the latest Chrome and Firefox, I couldnt tell you about IE, as I run Linux.
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Old 04-19-2013, 02:23 PM   #3
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Quote:
Originally Posted by Linuxmage View Post
At the very top of the page, there should be a link that says "sign in(forgot pass/user?)", with a pull down for the language. That link will work. That little bar is also separated from the rest of the site. I have checked, and it is there at the top of the ximerin page. The sign in link is on all the pages, not just the ximerin one.

I know this works on the latest Chrome and Firefox, I couldnt tell you about IE, as I run Linux.
The whole reason I posted this thread was because it's not there for me. I run the latest version of Firefox and I've been using linux ever since I started playing RO (it was switching to Linux that led me to find the game). I tried it on Arora and Epiphany and Opera too with no luck.

This is how the main page looks for me in Firefox:


And the top language drop-down menu works for me but no login whatsoever shows up.

And when I go to the ximerin page and click login, nothing happens.

I have the latest versions of all codecs, packages and libraries installed.
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Old 04-19-2013, 03:05 PM   #4
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Just a quick question -- You are going to http://www.championsofregnum.com aren't you?

I get the page you see, except with a sign in link next to the word "support".

I wonder if theres a problem with the US connection -- is CoR serving a different page to the EU/UK?
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Old 04-19-2013, 03:08 PM   #5
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Quote:
Originally Posted by Kyrottimus View Post
This is probably related to the previously mentioned issues with certain links not working on the page, but I tried what Linuxmage/Frosk suggested to login before going to the ximerin page:



But there is no login icon or field (as before) anywhere on the site. And when I go to the ximerin section and click "log in" it doesn't do anything.

I know this is being worked on but I just wanted to point out that I cannot login anywhere on the site, let alone on the xim page.
Hi Kyrottimus,

Our website developer is currently working on this issue you point out as we speak (I've messaged him the link to this thread).

Please be patient as the issue should be fixed by today.

Thank you.
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Old 04-19-2013, 03:13 PM   #6
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Hi again,

Could you please check if the log-in button is available for you again?

Thanks,
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Old 04-19-2013, 06:46 PM   #7
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It's working now. Thanks!
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Old 04-19-2013, 07:15 PM   #8
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Quote:
Originally Posted by Kyrottimus View Post
It's working now. Thanks!
Good to know.

Then I'll just close this thread. If you encounter any other issues, please open up a new thread.

Thanks,
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