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Technical Support Questions about game technical support to the users of the community |
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#1 |
Master
![]() ![]() ![]() Join Date: Jun 2009
Posts: 271
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I noticed after last update that the RO/COR desktop launcher only works about 25% of the time. I get the RO box, and the screen that says "loading". Most of the time it never even gets to the point where I can enter my acct name/pw. I have to hit Cancel and start again. After about 5-6 tries, it might work, or I will just have to try later in the day. Occasionally it opens on 1st try.
Im running Zorin linux 64 bit, which is based on ubuntu 12.04 LTS. 8G ram 2.6Mhz dual core cpu (AMD) PNY 9800gt vid card |
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#2 |
Banned
![]() ![]() ![]() ![]() Join Date: Oct 2011
Location: 'B-F-Egypt', Virginia, U.S.A. (please pity & forgive us poor american fools!).
Posts: 605
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Noticed same, Bro. (/me waves at fellow Linux user) The launcher comes up, but the TOS usually won't load. If I wait just a few seconds, hitting the 'Accept' button will move me to the User/Password screen as usual. All seems to work normally after that. Not really sure what is going on....
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#3 |
Initiate
![]() ![]() Join Date: Nov 2009
Location: Leicester, UK
Posts: 174
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I can also confirm that the TOS and News dont load sometimes, but after a few seconds I can click accept, then play on the news screen.
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#4 |
Count
![]() ![]() ![]() ![]() ![]() Join Date: Sep 2008
Posts: 1,690
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The news are almost never loading but you can ignore that completely and proceed by clicking the button below
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#5 | |
Banned
![]() ![]() Join Date: Aug 2011
Posts: 4,089
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![]() Quote:
This problem may not be related at all with your specs, although we'll look it up. Anyway, you're still able to log-in if you press Accept, as the launcher activates the button even if the ToS aren't there, so you can play even if there's an issue with the website or the launcher itself. Best regards. Last edited by Frosk; 05-10-2013 at 02:49 PM. |
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#6 |
Master
![]() ![]() ![]() Join Date: May 2010
Location: England
Posts: 455
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Confirmed missing TOS and news. Finally used the launcher today to grab the latest client update. The launcher worked fine until the launcher updated itself, after which I get the same issue as the OP.
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#7 | |
Banned
![]() ![]() Join Date: Aug 2011
Posts: 4,089
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![]() Quote:
Thanks for confirming. We're currently looking this up to determine where's the error and have it fixed. Best, |
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