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Technical Support Questions about game technical support to the users of the community |
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#11 |
Banned
![]() Join Date: Mar 2013
Posts: 83
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Did you try replacing your mouse?
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#12 |
Baron
![]() ![]() ![]() ![]() Join Date: Feb 2012
Location: Nowhere
Posts: 765
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He's not alone.
I sometimes could log in the game it's kinda rare. Crash before the loading screen comes on. Yes I play on Safe Mode. Yes I did the Enio's steps for OpenGL. How would reinstalling the OS would help?! It seems to drastic imo... Not that I'm wanting to log in right now,as I'm on a break, but poor C.A.D. isn't alone.
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Suggestion Compilation! |The Story of Regnum! | L2MassResurrect Huntrare | Amelia Woodheart To play or not to play...
Last edited by Tamui; 05-13-2013 at 06:52 AM. Reason: You gave me an Edit button. |
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#13 |
Pledge
Join Date: Jan 2013
Location: England
Posts: 36
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..... I use a gaming mouse which I bought just before the CoR official update and everything was working fine until the major update came. But if the mouse makes a difference...
![]() So I'm not alone... :') <3
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~ Ctrl-Alt-Defeat ~
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#14 | |
Banned
![]() ![]() Join Date: Aug 2011
Posts: 4,089
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![]() Quote:
We're currently investigating this with Surak, and if we need to ask you for further information, we'll reach you on this very same thread. Best, |
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#15 |
Banned
![]() ![]() Join Date: Aug 2011
Posts: 4,089
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Well, here are the first questions I need to do:
1- Did you ever sent at least once, a crash report through the Error Report System when you come across any of these game crashes? 2- If you did, would you be so kind to tell us the username of the account you used to send the crash report? You may choose to send me the username via Private Message if you wish. That'd be it for now. Best regards, Last edited by Frosk; 05-15-2013 at 07:37 PM. |
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#16 | |
Baron
![]() ![]() ![]() ![]() Join Date: Feb 2012
Location: Nowhere
Posts: 765
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__________________
Suggestion Compilation! |The Story of Regnum! | L2MassResurrect Huntrare | Amelia Woodheart To play or not to play...
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#17 | |
Banned
![]() ![]() Join Date: Aug 2011
Posts: 4,089
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![]() Quote:
- Log into the game. - Crash. - Use the Error Report System to send us the crash report. Keep in mind to also provide me with the username of the account you're sending the crash report with. (You can do this by sending me a private message if you wish). Best, |
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#18 | |
Baron
![]() ![]() ![]() ![]() Join Date: Feb 2012
Location: Nowhere
Posts: 765
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![]() Quote:
Well normally when I succeed to enter the game, after a few(always random) textures began to be displayed white. Then crash. I had to download some update or some kind. I succeeded to log. Fortunately and unfortunately. There is a notepad named error_log. Would that help?
__________________
Suggestion Compilation! |The Story of Regnum! | L2MassResurrect Huntrare | Amelia Woodheart To play or not to play...
Last edited by Tamui; 05-15-2013 at 09:50 PM. |
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#19 |
Master
![]() ![]() ![]() Join Date: Mar 2013
Posts: 270
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One thing most people do not know is windows video drivers are bad if you use NVidia cards. You have to completely uninstall the old drivers using the driver removal tool from the NVidia website, run a registry cleaner to be sure (reboot and repeat), then install the new drivers from NVidia's website.
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#20 | |
Banned
![]() ![]() Join Date: Aug 2011
Posts: 4,089
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![]() Quote:
![]() Anyway, I replied you back via PM. Best, |
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