Announcing Server Shutdowns/Hotfixes

Myxir · 07-27-2009, 07:51 PM

Hello NGD,
I hope I won't start a new way of flaming against you with this thread. But I have one simple question:
Why don't you announce planned server shutdowns or hotfixes to us?
Gamigo always announces them on their page and also gives content information about it, may it be just half an hour before... but at least they do. So you told them you plan a hotfix.

What's so hard about telling us? Just drop 2 lines on your page/forum, that's it. Is that your vision of more professional behaviour?

Your dev ressources may be limited but that's really no way to treat your costumers by shutting down the servers.

Regards,
Myxir

Knekelvoeste · 07-27-2009, 08:02 PM

It surprises me although the server will shut down in 900 secs thats 15 minutes, No problem with that. At least u hace some time to finish ur stuff.
Although an announcement the same day isnt wrong either...

mute · 07-27-2009, 08:33 PM

Well, I think they couldn't announce it, cause Kailer has too much to work at the moment.

Also it was a short downtime...

niclam · 07-27-2009, 10:27 PM

Hello,

This wasn't a planned update, we simply found a serious error, fixed it and decided to apply a quick patch. We also gave a 15 minutes grace to those who were playing (more than enough to disconnect and allow your character to be saved correctly).

This also required a single restart which usually takes a couple of minutes, so in the case that you weren't playing, you just could be affected if you started the game in those two minutes.

Regards

P.S.: Let's not confuse quick patches with emergency patches, that is, those that force us to do a server restart immediately.

Onteron · 07-28-2009, 12:35 AM

But how are people supposed to know it's just a very quick patch if you don't tell them? NGD's record on communication with the English community hasn't exactly been good recently. There was no announcement that 1.0.7 was being delayed a week, when there was on Gamigo. There was also no announcement on these forums or on the game launcher regarding the 1.0.7 hotfix.

If Gamigo can manage to put up a thread i don't see why we can't have some notice here.

niclam · 07-28-2009, 01:38 AM

Your comment has been duly noted as well as the previous 100 messages about that.
As I said, it was a two minutes server restart with a 15 minutes grace with an automated on-screen message.

Regarding big patches and how they are informed, let's please discuss that on the next version and then, you are more than welcome to debate about how can we improve our official channels in case we don't communicate it properly.

Im locking this thread to avoid this turning into yet another flaming debate.
Regards

07-27-2009, 07:51 PM	#1
Myxir Count Join Date: Mar 2007 Location: Germany Posts: 1,164	Announcing Server Shutdowns/Hotfixes Hello NGD, I hope I won't start a new way of flaming against you with this thread. But I have one simple question: Why don't you announce planned server shutdowns or hotfixes to us? Gamigo always announces them on their page and also gives content information about it, may it be just half an hour before... but at least they do. So you told them you plan a hotfix. What's so hard about telling us? Just drop 2 lines on your page/forum, that's it. Is that your vision of more professional behaviour? Your dev ressources may be limited but that's really no way to treat your costumers by shutting down the servers. Regards, Myxir __________________ French Warriors of Syrtis: Nessa Telrunya (Hunter) - Myxir (Warlock) - Estra (Conjurer) In War it does not matter who is right, but who is left.

07-27-2009, 08:33 PM	#3
mute Master Join Date: Mar 2007 Location: Germany Posts: 254	Well, I think they couldn't announce it, cause Kailer has too much to work at the moment. Also it was a short downtime... __________________ Webmaster of http://regnum-online.de/

07-27-2009, 10:27 PM	#4
niclam Legend Join Date: Mar 2006 Posts: 1,636	Hello, This wasn't a planned update, we simply found a serious error, fixed it and decided to apply a quick patch. We also gave a 15 minutes grace to those who were playing (more than enough to disconnect and allow your character to be saved correctly). This also required a single restart which usually takes a couple of minutes, so in the case that you weren't playing, you just could be affected if you started the game in those two minutes. Regards P.S.: Let's not confuse quick patches with emergency patches, that is, those that force us to do a server restart immediately. __________________ niclam

07-28-2009, 12:35 AM	#5
Onteron Initiate Join Date: Sep 2008 Posts: 123	But how are people supposed to know it's just a very quick patch if you don't tell them? NGD's record on communication with the English community hasn't exactly been good recently. There was no announcement that 1.0.7 was being delayed a week, when there was on Gamigo. There was also no announcement on these forums or on the game launcher regarding the 1.0.7 hotfix. If Gamigo can manage to put up a thread i don't see why we can't have some notice here. __________________ Eric Onteron (50 Conjurer); Eric as a [noob] lock (50) \| Horus Alsius (Retired)

07-28-2009, 01:38 AM	#6
niclam Legend Join Date: Mar 2006 Posts: 1,636	Your comment has been duly noted as well as the previous 100 messages about that. As I said, it was a two minutes server restart with a 15 minutes grace with an automated on-screen message. Regarding big patches and how they are informed, let's please discuss that on the next version and then, you are more than welcome to debate about how can we improve our official channels in case we don't communicate it properly. Im locking this thread to avoid this turning into yet another flaming debate. Regards __________________ niclam

07-27-2009, 08:02 PM	#2
Knekelvoeste Initiate Join Date: Mar 2008 Location: Groningen, The Netherlands Posts: 226	It surprises me although the server will shut down in 900 secs thats 15 minutes, No problem with that. At least u hace some time to finish ur stuff. Although an announcement the same day isnt wrong either...