Idiots with keyboards, aka. "How to screw up a client relationship"

[niclam]

Thank you for this, we couldn´t have said it better ourselves.

I want to highlight the part where this is a mutually beneficial relationship and that respect should be the norm, not the exception. And yes, it works both ways. On our side, there is no way but up in terms of giving better and better customer service (for those currently paying as well as anyone who is not but its a potential one), honestly we are not happy with our current response times but we are silently doing something about it, it will take time and possibly new people and tools, but it will get better.

Regards,