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Technical Support Questions about game technical support to the users of the community

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Old 11-28-2015, 03:45 AM   #1
hardboy
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Hi , when I log in and click on haven and click play, it says server is not available co12 , but when i open regnumsentinel, i see forts being captured, could it be that my ping is so high that i cant detect the server? i live in africa, this problem happened after the update
help me pl0x,
ty
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Old 11-28-2015, 10:14 AM   #2
andres81
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They moved the gameservers from Europe to America, this auments obviously the response times (ping) for users like us, i have doubled ping rates now but it seems to solve the problems for south american users and they are the mayority in this game.
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Old 11-28-2015, 07:38 PM   #3
pieceofmeat
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First try i had the new launcher file removed by virus protection, when that was solved, then its connection was blocked by firewall and i got that error code you had.
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Old 11-30-2015, 01:58 AM   #4
hardboy
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i tried adding regnum to firewall acceptions now i have new error, connection to autopatch server failed, undoing what i did, and reinstalling my regnum did not solve the problem, i guess its time to move on, i appreciate the help thanks
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