|
|
General discussion Topics related to various aspects of Champions of Regnum |
|
Thread Tools | Display Modes |
09-07-2010, 02:45 PM | #1 |
NGD·Studios
Join Date: May 2007
Location: Wien, Österreich
Posts: 2,859
|
New Support System!
Hi Community,
We are proud to announce that we installed a new Support System that will replace the emails (support@ngdstudios.com.ar, etc) to provide a better service to our users and most of all, be able to track a problem with ease, enhancing the support experience. For now, the system will work this way: - The account to login will be the one you use with the forum. Those who didn't create it yet can do it in the Official Regnum Website user profile. - Those who don't have an account or can't access theirs, will be able to use the system but their inquiries will go to a General category. - The system has a Knowledge Base and Troubleshooter that we will be completing as we go along solving issues and documenting them. To access the system you must go to: http://www.regnumonlinegame.com/support Regnum emails will not work anymore, except community@ngdstudios.com.ar which is for personal issues and community related stuff.
__________________
Last edited by Adrian; 09-07-2010 at 03:38 PM. Reason: Typo |
09-07-2010, 03:26 PM | #2 |
Count
Join Date: Jun 2007
Location: Philippines
Posts: 1,244
|
Glad to see the community management aspects of the game is progressing. I hope you have someone to handle those tickets! It's a tedious, full-time job.
__________________
I N Q U I S I T I O N
On Regnum Sabbatical |
09-07-2010, 03:37 PM | #3 |
Master
Join Date: Jun 2009
Posts: 484
|
Awesome. Good job.
|
09-07-2010, 03:45 PM | #4 |
Master
Join Date: Jun 2010
Location: Germany
Posts: 309
|
I wish you best luck with the new Support System. Hope everything gets around better as before now And especially FASTER!!
ice
__________________
poisoned | balgaro | exiled | whitechez | shinkami | photoshopped
|
09-07-2010, 03:58 PM | #5 | |
Baron
Join Date: May 2008
Location: Portugal
Posts: 940
|
I clicked the link on the latest news section(this one: http://www.regnumonline.com.ar/support/) at the home page and this showed up at the top of the support page:
Quote:
__________________
Daar |
|
09-07-2010, 03:59 PM | #6 |
Initiate
Join Date: Jun 2007
Posts: 159
|
What about users who have submitted an issue to one of the mail addresses and are still waiting for a resolution (yeah, I know that's unlikely, but I heard it can happen)? Should they re-submit using the new system or will you work on the backlog independently? I'm not asking for me, but anyone waiting for an answer might be interested.
__________________
Ra: Lucinda {Silverbow,Wintersun,Ironfist} Horus: Laleja - Conjurer (42) Retired: Laleja / Faer / Nalys Silverbow / Tain / Vorr |
09-07-2010, 04:01 PM | #7 |
Count
Join Date: Nov 2007
Location: Infinite Improbability Drive
Posts: 1,287
|
You should customize it to match the theme of the official site, make it look like an embedded part of the RO portal. Radical changes in visual appearance are not good, make you think you are in a whole different site
Also, could you explain exactly what a ticket is, how it works, etc?
__________________
Hit me, nail me, make me God. Panoramix :: Half Elf Hunter ## Miraculix :: Half Elf Marksman ## Aspirinix :: Wood Elf Conjurer Syrtis :: Horus :: Antartes |
09-07-2010, 04:21 PM | #8 |
Count
Join Date: Mar 2007
Location: Germany
Posts: 1,164
|
Very very good step.
Nice!
__________________
French Warriors of Syrtis: Nessa Telrunya (Hunter) - Myxir (Warlock) - Estra (Conjurer)
In War it does not matter who is right, but who is left. |
09-07-2010, 04:57 PM | #9 | |
Banned
Join Date: Dec 2009
Posts: 843
|
Quote:
They have now advantage to see all probleme with easy all in same place. .....If is like this.....at least like this network admins on Lunar Pages work with support center.... |
|
09-07-2010, 05:20 PM | #10 |
Initiate
Join Date: Nov 2007
Location: England
Posts: 199
|
Nice move, should be easier to document and sort on your end, and on our end the solutions should come back quicker.
For the record, I get the same message at the top of the webpage as PT_DaAr_PT when clicking on the link on the homepage - does that mean we can't use it yet, or...?
__________________
Ra Sytris - Starpulse Lvl 25 Horus Syrtis - Bladnoch Lvl 20 Horus Alsius - Goatus Lvl 37 |
Tags |
customer, mail, service, support, system |
|
|