Bum availability in the NGD invoice

kisfiam · 02-02-2011, 07:13 AM

The phone number where NGD would be available is in the invoice: + 46455213412 and the e-mail is customer@ngdstudios.com.ar.
This is not fair: you never pick up the phone and never ansver the mails.
This is a deceit of your customers.
Fix those please as in a correct invoice needed.

_Kharbon_ · 02-02-2011, 07:32 AM

I don't think the email is in use, regnumonline.com/support is the new support system.
Of course, the website is hopelessly outdated in some parts and requires to be actualisated.

Hamster_of_sorrow · 02-02-2011, 07:34 AM

there are so many things wrong with NGD's support system, the best advice i could give you is to give up. because they will very seldom actually help you.

SlackerLinux2 · 02-02-2011, 12:46 PM

id say use the support system but my ticket is nearly 3months old so maybe like hamster says give up

DkySven · 02-02-2011, 02:55 PM

customer@ngdstudios.com.ar hasn't been used since the ticket system was launched last September. You can find this ticket system at the official site.

kisfiam · 02-02-2011, 04:02 PM

Quote:

Originally Posted by DkySven

customer@ngdstudios.com.ar hasn't been used since the ticket system was launched last September. You can find this ticket system at the official site.

Ok. But that is never answered...
The phone number what you shown for contact is fake. Seems like you are unreachable for customer care... (Otherwise on the invoice the avaliabilities of you are incorrect. You said from September you have been changed your support but last month you signatured the invoice: Merchant:NGD Studios SA customer@ngdstudios.com.ar +46 46455213412)

Zombrex · 02-02-2011, 04:11 PM

Quote:

Originally Posted by kisfiam

Ok. But that is never answered...
The phone number what you shown for contact is fake. Seems like you are unreachable for customer care... (Otherwise on the invoice the avaliabilities of you are incorrect. You said from September you have been changed your support but last month you signatured the invoice: Merchant:NGD Studios SA customer@ngdstudios.com.ar +46 46455213412)

If you have any doubt about the game, please send an email to community@ngdstudios.com.ar Also, we have the ticket system to manage any support issue. To submit a ticket you have to enter here: www.regnumonlinegame.com/support/

kisfiam · 02-02-2011, 05:28 PM

Quote:

Originally Posted by Zombrex

If you have any doubt about the game, please send an email to community@ngdstudios.com.ar Also, we have the ticket system to manage any support issue. To submit a ticket you have to enter here: www.regnumonlinegame.com/support/

Do you think, dear, Zombrex, is a mail to community more important than the (never answered) support ticket or the direct contact on phone to NGD maintainers? I don't think so.
You can close this thread as you think, but I am still dissapointed for impossible to get contact for un-public significant problems after I donated NGD with 1590 USD in last year...

Aasiora-Leif · 02-02-2011, 07:21 PM

There is no support. Kailer said himself in a thread that there are tons of unanswered tickets. Several of my tickets haven’t been answered as well. Though NGD moderators and employees like Zombrex encourage you to use the system, it’s pointless. In my opinion, they don’t have the man power in their company to sort and fix the rapid accumulation of tickets from both Ra and Horus. Perhaps if their game was a lot more stable they could, but since bugs are so common and problems likely to occur, they aren’t enough.

I could be wrong, but I doubt it

Zombrex · 02-02-2011, 08:12 PM

As we speak we are trying to solve the answered tickets issue. I´m really understand all the anger you have regarding this matter. But, please, believe me when I tell you that this is going to be fixed. Have a little more patience.

I´m closing this thread because I don´t see the point of keep arguing of this matter. If you have any problems or concerns send me a PM or a email to community@ngdstudios.com.ar. Thank you.

02-02-2011, 07:13 AM	#1
kisfiam Pledge Join Date: Jan 2011 Posts: 9	Bum availability in the NGD invoice The phone number where NGD would be available is in the invoice: + 46455213412 and the e-mail is customer@ngdstudios.com.ar. This is not fair: you never pick up the phone and never ansver the mails. This is a deceit of your customers. Fix those please as in a correct invoice needed.

02-02-2011, 07:32 AM	#2
_Kharbon_ Baron Join Date: Jun 2010 Location: Czech Republic Posts: 769	I don't think the email is in use, regnumonline.com/support is the new support system. Of course, the website is hopelessly outdated in some parts and requires to be actualisated. __________________ Kharbon Proud member of CZ/SK WM - WM - WM - 56 - 53 - 50

02-02-2011, 02:55 PM	#5
DkySven Marquis Join Date: Jul 2007 Location: The Netherlands Posts: 2,076	customer@ngdstudios.com.ar hasn't been used since the ticket system was launched last September. You can find this ticket system at the official site. __________________ Dky Sven, level 54 knight (Ra) Valhalla Dky the Goat, level 35 conjurer(Ra) Dky Sven, level 51 knight(Horus) Something

02-02-2011, 07:21 PM	#9
Aasiora-Leif Apprentice Join Date: Jun 2010 Location: Central Island Posts: 55	There is no support. Kailer said himself in a thread that there are tons of unanswered tickets. Several of my tickets haven’t been answered as well. Though NGD moderators and employees like Zombrex encourage you to use the system, it’s pointless. In my opinion, they don’t have the man power in their company to sort and fix the rapid accumulation of tickets from both Ra and Horus. Perhaps if their game was a lot more stable they could, but since bugs are so common and problems likely to occur, they aren’t enough. I could be wrong, but I doubt it __________________ Aasiora(conjurer) \| Aari (knight) \|Iraa (warlock)

02-02-2011, 07:34 AM	#3
Hamster_of_sorrow Self-called retired user Join Date: Mar 2009 Location: In NGD's ticket system hoping for a response. Posts: 517	there are so many things wrong with NGD's support system, the best advice i could give you is to give up. because they will very seldom actually help you.

02-02-2011, 12:46 PM	#4
SlackerLinux2 Apprentice Join Date: Oct 2008 Location: the land downunder Posts: 68	id say use the support system but my ticket is nearly 3months old so maybe like hamster says give up

02-02-2011, 08:12 PM	#10
Zombrex NGD·Studios Join Date: Aug 2010 Posts: 368	As we speak we are trying to solve the answered tickets issue. I´m really understand all the anger you have regarding this matter. But, please, believe me when I tell you that this is going to be fixed. Have a little more patience. I´m closing this thread because I don´t see the point of keep arguing of this matter. If you have any problems or concerns send me a PM or a email to community@ngdstudios.com.ar. Thank you.