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General discussion Topics related to various aspects of Champions of Regnum |
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09-13-2010, 04:16 PM | #21 |
Marquis
Join Date: Aug 2007
Location: Germany
Posts: 1,843
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Whoa im baffled, less than 1 day to get my medium priority Ticket solved.
Awesome! |
09-13-2010, 09:55 PM | #22 |
Count
Join Date: Nov 2008
Location: Trinidad and Tobago
Posts: 1,194
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Yes NGD excellent execution this whole year. Thing are really looking up. You guys may need some help filling up that knowledge base though.
I am sure this very knowledgeable community would be willing to help if the need arises. That is if you intend to use that part as well. Artec |
09-15-2010, 07:22 PM | #23 |
Pledge
Join Date: Sep 2009
Posts: 17
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Yes, Kudos to you NGD. Sent in a ticket went to get some lunch and came back and i had received email stating problem had been fix and apologies. I almost want to drop a tear. Very good job on the new system.
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09-21-2010, 08:41 PM | #24 |
Pledge
Join Date: Feb 2009
Location: Medenet Cathedral
Posts: 10
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Hmm, everyone here says that they got a reply for their tickets in less than a day .
I sent mine six days ago and still hasn't got any answers . Should I resubmit it or just be patient ?. With regards...
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Ahaha, pllease, treat me well~ <3
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09-21-2010, 08:50 PM | #25 | |
NGD·Studios
Join Date: May 2007
Location: Wien, Österreich
Posts: 2,859
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Quote:
Stolen account issues have a 2 week delay of response. General issues have an indefinite time of reply, sometimes a day and sometimes more. Support, Customer and Abuse tickets get a reply in less than 2 days always.
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09-21-2010, 09:25 PM | #26 |
Pledge
Join Date: Feb 2009
Location: Medenet Cathedral
Posts: 10
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Kay~, thanks for the info .
I will be able to finally sleep at nights .
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Ahaha, pllease, treat me well~ <3
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09-22-2010, 11:18 PM | #27 |
Apprentice
Join Date: Jan 2009
Posts: 90
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Not sure if this has been pointed out since I am too lazy (to be perfectly honest) to read this whole thread and look around. But in the game client as you are logging in, on the loading screen it still says to send mails to abuse@ngdstudios for reporting things. According to the OP all the e-mails are disabled aside from community@NGD, soI am guessing this one is disabled as well so the tip should be changed? Also in game in the help section I guess you would call it, the ? at bottom of screen, if you look in troubleshooting it still says there to e-mail to adreses you say are now disabled?
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Tags |
customer, mail, service, support, system |
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